Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

KIERRA WHITE

Austin,TX

Summary

An experienced, resourceful, and proactive Case Manager with 3+ years of experience in coordinating care for clients. Possess strong communication and organizational skills, as well as a passion for helping others. Excited to join Core Civic as a Case Manager!


Overview

8
8
years of professional experience

Work History

Production Team Lead

Tesla
08.2022 - 07.2023
  • Strategically lead RPC/RUB Assembly Line. Exceeded the standard of 28 UPH. Our average: 35 UPH
  • Planned, scheduled, and delegated work assignments to production associates.
  • Certified Work Station Trainer (Trained 15+ employees)
  • Monitored and documented KPI Metrics.
  • Collaborated with upper management, maintenance, engineers, and other internal teams for line issues, safety concerns, or improvements.


SISP/SO Parole Officer, Community Corrections

Texas Department Of Criminal Justice
10.2016 - 04.2019


  • Supervised 15-22 clients at a time (At least 100 contacts a month)
  • Collaborated with senior leadership, mental health professionals, family members, social service agencies, and law enforcement to document and track clients progress in the reintegration process.
  • Conducted Post-Release Interview Assessment for level of supervision.
  • Maintained physical and electronic files.
  • Scheduled all office visits, home visits, employment opportunities, AA Meetings, or any activity mandated by the parole board.
  • Used/Knowledge of 3M GPS Ankle monitoring and tracking system.
  • Knowledge of Urinalysis Testing and procedure.

Case Manager, Community Corrections

Austin Transitional Center
08.2015 - 10.2016
  • Managed a case load of 20-30 residents (Kept physical and electronic files up to date with all necessary paperwork and documentation.)
  • Monitored clients' programmatic goals, ensured court-ordered conditions at met, and the reestablishment of family and community ties as required.
  • Interviewed new residents to assess needs and provide community resources for successful reintegration.
  • Collaborated with physicians, social workers, law enforcement, and treatment providers to develop and implement individualized care plans.
  • Documented all clients' contacts into electronic system.

Paratransit Bus Operator

MTM Transportation
04.2021 - 06.2022
  • Safely transported persons with mental illness and disabilities to varies places throughout the community by following a schedule.
  • Experience using Tablets, GPS, Outlook, and Workday.
  • Completed pre-trip and post- trip inspections or any incident/accident reporting paperwork.
  • Provided exceptional customer service to all passengers to ensure clients were satisfied.

Customer Service Representative

Alorica
10.2019 - 07.2020
  • Provided primary customer support to external customers in fast-paced environment.
  • Answered customer telephone calls promptly and professionally.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Entered customer interaction details in Siebel (Software) to track requests, document problems, and record solutions offered.

Transit Bus Operator

MV Transportation Services
10.2023 - 12.2023
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Greeted customers with friendliness and professionalism , engaging in conversation to build rapport and provide trip details.
  • Operated bus safely and used navigation equipment in alignment with company policy, DOT regulations, and Texas Driving Laws.

Education

Bachelor Of General Studies - Legal Studies, Political Science And Psychology

University Of Mississippi
University, MS
08.2015

Associate of Arts - General Studies

South Plains College
Levelland, TX
05.2013

Skills

  • Leadership: Strategic thinking, relationship building, training (3 Yrs)
  • Case Management (35 Yrs)
  • Interviewing Techniques (35 Yrs)
  • Data Entry/Case Notes (45 Yrs)
  • Typing Speed: 50 WPM
  • Knowledge of PREA, Psychotropic Medications, Substance Use Disorder, Community Resources, HIPPA Law, ADA Law, Sex Offender Law
  • Computers, Tablets, GPS, Microsoft Word, PowerPoint, Excel, Office, Outlook, and Workday
  • Conflict Resolution
  • Individualized Care Planning
  • Time Management
  • Interpersonal Skills
  • Posses Valid Texas Drivers License

Accomplishments

  • 2023 Promoted and Completed Team Lead Training at Tesla
  • 2021-2022 MTM Bus Operator received at least 5 customer compliment certificates
  • 2020 January Alorica Perfect Attendance Certificate recipient
  • 2017 Honorably selected to become Specialized SISP/SO Parole Officer (Highest level of supervision in Texas for violent offenders and sex offenders.)

Hobbies



  • READ and COMPREHNDED over 100 books on these topics: Psychology, Marketing and Branding, Leadership, Success, Overcoming adversity, Financial Intelligence, Inventory pricing and management, Business management, Philosophy, Customer relations, Emotional Intelligence, and Decision making.



Timeline

Transit Bus Operator

MV Transportation Services
10.2023 - 12.2023

Production Team Lead

Tesla
08.2022 - 07.2023

Paratransit Bus Operator

MTM Transportation
04.2021 - 06.2022

Customer Service Representative

Alorica
10.2019 - 07.2020

SISP/SO Parole Officer, Community Corrections

Texas Department Of Criminal Justice
10.2016 - 04.2019

Case Manager, Community Corrections

Austin Transitional Center
08.2015 - 10.2016

Bachelor Of General Studies - Legal Studies, Political Science And Psychology

University Of Mississippi

Associate of Arts - General Studies

South Plains College

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