Jessica Adams
Syracuse,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Completing cash register transactions and maintaining accurate records of all transactions. Gifted in working with all types of personality's. Hard working, fast learner, team player. Personable, Positive and upbeat attitude glass is half full type person, not a half empty.
Overview
15
15
years of professional experience
Work History
Account Manager
LKL Associates
05.2021 - 01.2024
- Managed a diverse range of accounts.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales teams and Management to help get the customer the special materials needed for their jobs
- Over seeing delivery drivers have the correct material for the jobs they are delivering for.
- Communicated with Purchasing and Suppliers to insure we are meeting timely needs and available products.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Educated clients on what materials they can use, what the difference is between the different products, what is cost effective for their budget.
- Coordinated with dispatch to facilitate prompt delivery of client projects.
- Oversaw new home builds and helping the customer pick out their stone selections.
- Greeted customers and offered assistance with selecting merchandise,
- Over saw house plans and or window schedules for window quotes for new home builds or renovations
- Fostered lasting relationships with customers through effective communication and quick response times.
- Quoted prices, on accounts and gave bid specifications.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by showing the products we sale soffit, fascia, thin brick, stone, roofing siding
- Collaborated with inventory members to stay current on inventory levels and resolve item issues.
- set up job cards using city parcel searches to insure the company and customer get paid.
Manager of Operations
Sally Beauty Holdings Inc.
10.2012 - 01.2018
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Reach Truck Operator/Order Selector
Smiths Distribution Center
10.2008 - 08.2012
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Picked and packed order items.
- Contributed to the reduction of workplace accidents by following safety protocols when operating machinery or moving heavy items.
- Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
- Supervised and trained new staff in performing census.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
High School Diploma -
Bonneville High School
Ogden, UT06.2007
Skills
- Business Development
- Data Analytics
- Client Relationship Management
- Sales Development
- Customer Service
- Order Management
- Client Rapport
- Customer Relationships
- Goal-Oriented
- Prioritizing Workflows
Timeline
Account Manager
LKL Associates
05.2021 - 01.2024
Manager of Operations
Sally Beauty Holdings Inc.
10.2012 - 01.2018
Reach Truck Operator/Order Selector
Smiths Distribution Center
10.2008 - 08.2012
High School Diploma -
Bonneville High School
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