Matthew Eremeico
Holladay,UT
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Class A CDL Truck Driver
LKL Associates
12.2024 - Current
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Operated with safety and skill to avoid accidents and delays.
- Provided excellent customer service during pick-ups and deliveries to maintain positive relationships with clients.
- Developed strong rapport with customers through punctuality, professionalism, and effective problem-solving skills during challenging circumstances.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Ensured timely deliveries for customer satisfaction by adhering to strict schedules.
Kitchen Cook
Buffalo Wild Wings
10.2023 - 08.2024
- Cleaned and sanitized work areas, utensils and equipment.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Promoted excellence in food quality and presentation for kitchen staff.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Boosted team morale, leading by example and offering constructive feedback.
- Streamlined food preparation process, minimizing wait times for customers.
Patient Relations Specialist
University of Utah - Radiology
05.2023 - 10.2023
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Developed strong rapport with patients, fostering trust and open communication lines.
- Served as a liaison between patients, families, and medical staff to ensure clear communication regarding treatment plans and expectations.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
Junior Account Executive
Prolific Solutions
11.2022 - 01.2023
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
- Managed fundraising events, achieving high levels of donor engagement and satisfaction.
- Established partnerships with local businesses to support fundraising events through in-kind donations or financial contributions.
Delivery Driver
Dominos Pizza
09.2022 - 11.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
Mobile Expert
T-Mobile
09.2022 - 11.2022
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Collaborated with team members to achieve monthly sales targets.
Pizza Artist
MOD Pizza
12.2021 - 08.2022
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Trained and assisted new kitchen staff members.
Cashier
McDonalds
11.2020 - 03.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Performed cash, card, and check transactions to complete customer purchases.
Front of House Liaison
Chick-Fil-A
03.2019 - 07.2020
- Customer service, customer satisfaction, cashier, team management, trainer, quality control, end of shift diligence, closing coordinator, cash management.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT10-2028
No Degree - Computer Science
Neumont College of Computer Science
Salt Lake City, UTCottonwood High School
Murray, UT06-2021
Skills
- Excellent customer service skills
- Very fast learner, organized, proficient
- Constantly motivated to gain new knowledge
- Bilingual and quick comprehension
- Friendly, outgoing, and optimistic
- Problem solver
- Time management
- Data entry
Accomplishments
- Increased client base by 60% through personal referrals.
- Achieved a warm client base of 300+ by completing daily cold calls and follow ups with accuracy and efficiency.
Language Skills
English: (Fluent) - Read, Write, Speak.
Russian: (Intermediate) - Speak
Certification
- Licensed Real Estate Agent - Utah - Serving Utah for 2+ Years
Timeline
Class A CDL Truck Driver
LKL Associates
12.2024 - Current
Kitchen Cook
Buffalo Wild Wings
10.2023 - 08.2024
Patient Relations Specialist
University of Utah - Radiology
05.2023 - 10.2023
Junior Account Executive
Prolific Solutions
11.2022 - 01.2023
Delivery Driver
Dominos Pizza
09.2022 - 11.2022
Mobile Expert
T-Mobile
09.2022 - 11.2022
Pizza Artist
MOD Pizza
12.2021 - 08.2022
Cashier
McDonalds
11.2020 - 03.2021
Front of House Liaison
Chick-Fil-A
03.2019 - 07.2020
MBA - Business Administration
Western Governors University
No Degree - Computer Science
Neumont College of Computer Science
Cottonwood High School