Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Jessica Aguilar

Sunnyvale,CA

Summary

Customer-oriented team member with strong background in customer relations and administrative support is seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Hotel Stratford
07.2017 - Current
  • Greeting guests upon arrival and managing reservations and room assignments.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Processing payments and handling guest check-ins and check-outs.
  • Handling guest inquiries and providing information about hotel services, facilities, and local attractions. Making outside venue reservations and setting up tours.
  • Responding to guest complaints or concerns in professional and efficient manner.
  • Answering phone calls and directing them to the appropriate department.
  • Maintaining a tidy and organized front desk area. Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Upholding hotel policies and safety guidelines while working with security staff to ensure excellent customer service and safety.
  • Responsible for planning, scheduling, and monitoring the movement of front office and housekeeping inventory for daily operations. Created purchase orders for office supplies and hotel room amenities.
  • Prepared weekly employee work schedules for team members

Family Babysitter

Private Family Household
01.2017 - 12.2023
  • Enhanced children''s well-being by providing a safe and nurturing environment.
  • Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
  • Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
  • Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.

Customer Service Associate Cashier

Mi Pueblo Food Center
01.2015 - 01.2017
  • Streamlined check-out process for improved customer experience and reduced wait times while addressing inquiries.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
  • Adhered to company policies regarding returns and exchanges, maintaining consistency across all transactions.
  • Participated in regular staff meetings to provide input on improving the customer experience and store operations. Proactively addressed potential issues through clear communication with both customers and management staff.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Some College (No Degree) - Early Childhood Development

De Anza College
Cupertino, CA

High School Diploma -

Independence High School
San Jose
05.2015

Skills

  • Microsoft Office
  • Detail oriented
  • Self-motivated
  • Good communication skills
  • Problem solving abilities
  • Ability to multitask
  • Guest Relations & Customer Service
  • Cash Handling, Credit and cash payments

Hobbies and Interests

  • Enjoy outdoor activities such as biking, fishing, jogging, and hiking
  • Interests in cooking shows on Netflix, culinary arts, and health/nutrition
  • Watching and cheering on local sports teams such as SF Giants, Golden State Warriors, and LV Raiders

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Hotel Stratford
07.2017 - Current

Family Babysitter

Private Family Household
01.2017 - 12.2023

Customer Service Associate Cashier

Mi Pueblo Food Center
01.2015 - 01.2017

Some College (No Degree) - Early Childhood Development

De Anza College

High School Diploma -

Independence High School

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Jessica Aguilar