JESSICA AGUIRRE
Arcata,Ca.
Overview
7
7
years of professional experience
Work History
Bilingual Advocate
Humboldt Domestic Violence Worker
12.2023 - Current
- Increased awareness of available resources within the community by organizing and attending local events as a bilingual representative.
- Educated clients about their rights and responsibilities in various legal processes, empowering them to make informed decisions.
- Collaborated with team members to develop strategies and resources for effectively serving diverse populations.
- Participated in ongoing professional development opportunities related to cultural competence and language proficiency, continually improving skills as an advocate.
- Supported individuals facing discrimination or bias due to language barriers, promoting equal access within the community they serve.
- Established trust with clients by demonstrating empathy, understanding, and genuine commitment to their well-being and success.
- Enhanced client communication by providing translation services during meetings, court hearings, and appointments.
- Strengthened relationships with partner agencies through effective collaboration on cases involving non-English speaking clients.
- Streamlined case management processes by developing organized systems for tracking client information and progress updates.
- Documented progress that children and families made toward risk reduction, achievement of service goals and positive case outcomes.
- Maintained strict confidentiality when handling sensitive client information, adhering to professional ethics guidelines at all times.
- Navigated challenging situations with diplomacy while advocating fiercely for the best interests of each client served.
Front Desk
Youth Educational Services
08.2023 - 12.2023
- Handled sensitive student information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed multi-line phone system and pleasantly greeted students.
- Kept meeting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with students to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Player’s Club Lead Hostess
Blue Lake Casino & Hotel
10.2021 - 08.2023
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Trained new hostesses on customer service best practices and guest service policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout their gaming experience.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Register/ Barista
Mosgos Coffee House
01.2021 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
- Aided colleagues during busy periods or absences by covering other registers or tasks as needed.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
Associate/ Key holder
Sunglass Hut
01.2018 - 07.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Increased sales by providing exceptional customer service and product knowledge.
Barista/ Register
Humboldt State Univ. Dining Services- Library Café
07.2018 - 05.2019
- Followed Food and Beverage policies, as well as HSU dining
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
Dishwasher
Blue Lake Casino
05.2018 - 09.2018
- Provide clean and appropriate equipment for chefs and prep cooks to use
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
CRGS - Ethnic Studies
Humboldt State University
Arcata, CA12.2023
High School Diploma -
Tulare Western High School
Tulare06.2017
Skills
- Fluent Bilingualism
- Client Advocacy
- Policy Knowledge
- Resource Navigation
- Cultural Sensitivity
- Case Documentation
- Efficient under pressure
- Assessment skills
- Analytical Thinking
- Motivational Interviewing
- Crisis Intervention
Timeline
Bilingual Advocate
Humboldt Domestic Violence Worker
12.2023 - Current
Front Desk
Youth Educational Services
08.2023 - 12.2023
Player’s Club Lead Hostess
Blue Lake Casino & Hotel
10.2021 - 08.2023
Register/ Barista
Mosgos Coffee House
01.2021 - 06.2022
Barista/ Register
Humboldt State Univ. Dining Services- Library Café
07.2018 - 05.2019
Dishwasher
Blue Lake Casino
05.2018 - 09.2018
Associate/ Key holder
Sunglass Hut
01.2018 - 07.2021
High School Diploma -
Tulare Western High School
CRGS - Ethnic Studies
Humboldt State University
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