Jessica Akers
WILLARD,OH
Overview
8
8
years of professional experience
Work History
Quality Supervisor
Pepperidge Farm
WILLARD, OH
12.2021 - Current
- Perform root cause analysis of non-conforming products and identify corrective actions.
- Created and Implemented tracking spreadsheet to track key metrics to reach KPI goals
- Demonstrate leadership in driving visual excellence, fostering creativity, and ensuring the delivery of high-quality visual content through CWOW VPM Pillar.
- Conduct regular inspections and audits, implementing corrective actions to address deviations.
- Collaborate with cross-functional teams to resolve production-related issues and improve overall quality.
Quality Coordinator
Pepperidge Farm
Willard
08.2019 - 12.2021
- Maintain documentation critical to quality system including creating/revising documents and overseeing the approval workflow
- Manage storage, archiving, and destruction of documents in accordance with company and regulatory guidelines
- Manage product formulas and ensure alignment with approved Optiva formulas
- Manage Internal Audit Programs ensuring training of auditors, executing schedule, and follow- through with ensuring Corrective Action Reports are completed, verified, and closed
- Executing all corporate and third-party mock recalls
- Lead internal team with supplier driven plant recall
- Lead cross functional teams to investigate consumer complaints, foreign material, nonconforming product
- Apply critical thinking to identify root cause and implement correct actions
- Cornerstone Power User for electronic data collecting system
- Approve/Submit packaging and formula BOM Changes verify compliance with Optiva
- Effectively communicate with all teams
- Collaborated and lead a cross functional team of 5 members to reduce soft plastic consumer complaints by 50% (need to find this at work).
Quality Specialist
Pepperidge Farm
Willard
08.2015 - 08.2019
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTCertifications And Skills
- HACCP Certification
- PCQI Certification
- Proficient in SAP
- Knowledge of SPC
- Proficient in Microsoft Office
- Sharepoint Admin
- Optiva End User
Timeline
Quality Supervisor
Pepperidge Farm
12.2021 - Current
Quality Coordinator
Pepperidge Farm
08.2019 - 12.2021
Quality Specialist
Pepperidge Farm
08.2015 - 08.2019
Bachelor of Science - Business Management
Western Governors University