Jessica Aldous
Summary
Thorough Quality Assurance Specialist with 1-year background in Quality Assurance . Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Food Production Worker with 6 years of experience quickly assembling food items to specification. Teamed with Production Prep experience to follow consistent, cost-effective and safe procedures for producing food. Performed set up and cleaning tasks promptly, keeping workflows running smoothly.
Seasoned Customer Associate with 16 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
13
13
years of professional experience
Work History
QA Technician
Glorybee Foods
06.2022 - 07.2023
- Performed thorough inspections of incoming materials Certificate of analysis to spec sheets.
- Sent samples to lab for testing for micros.
- Routinely tested products to align to standards and specifications, and ingredient levels with best practices and quality standards.
- Inspected finished products for overall quality and adherence to SQF and FDA specifications.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
Production Prep
Glorybee Foods
10.2019 - 05.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Weighed and measured items to prevent waste and meet quality standards
- Receiving food items, storing food properly, operating food processing equipment, maintaining supplies, mixing ingredients, and assessing food items quality.
- Processing and closing work orders, preparing finished goods for transfer to distribution facility.
Customer Service Rep
Sykes
10.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled apt for satellite tv installations, and service visits.
Liquor Store Manager, Cashier
Veneta Liquor Store
01.2011 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Completed weekly liquor orders with OLCC.
- Fulfilled and delivered local bar orders.
Education
GED -
Spokane Community College
Spokane, WA1999
Skills
- Performance Testing
- Technical Documentation
- Compliance Assurance
- Compile Data
- Luminometer Testing
- Fork Lift Certified
- HACCP Certified
Timeline
QA Technician
Glorybee Foods
06.2022 - 07.2023
Production Prep
Glorybee Foods
10.2019 - 05.2022
Customer Service Rep
Sykes
10.2015 - 08.2016
Liquor Store Manager, Cashier
Veneta Liquor Store
01.2011 - 09.2015
GED -
Spokane Community College
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