Jessica Alexander
Houston,TX
Summary
Accomplished Premier Agent at Republic Services, adept in customer service and problem-solving, significantly enhanced client retention and streamlined operations. Leveraged communication skills and time management to foster strong relationships and improve team performance at Gubagoo. Proven track record in boosting efficiency and safeguarding customer privacy, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
Work History
Premier Agent
Republic Services
07.2021 - Current
- Facilitated communication between clients and agencies, ensuring efficient service delivery.
- Managed client accounts to strengthen relationships and increase retention.
- Developed marketing plans for effective promotion of services.
- Coordinated logistics to streamline operations and reduce inefficiencies.
Web Chat Agent
Gubagoo
09.2020 - 07.2021
- Boosted team performance by sharing best practices and collaborating on complex cases during regular meetings.
- Demonstrated adaptability in handling diverse customer queries with empathy, professionalism, and patience.
- Protected customer privacy by diligently adhering to company guidelines regarding personal information handling during chats.
- Utilized available resources such as FAQs, product manuals, and help articles to quickly address customer inquiries and minimize escalations.
Assistant Manager
Nationwide Hotel Management Company, LLC
11.2017 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Marketing
Upper Iowa University
West Allis, WI06-2007
Associate of Science - Marketing Management
Milwaukee Area Technical College
Milwaukee, WI01-2005
Skills
- Customer service
- Problem solving
- Communication skills
- Time management
Timeline
Premier Agent
Republic Services
07.2021 - Current
Web Chat Agent
Gubagoo
09.2020 - 07.2021
Assistant Manager
Nationwide Hotel Management Company, LLC
11.2017 - 07.2020
Bachelor of Science - Marketing
Upper Iowa University
Associate of Science - Marketing Management
Milwaukee Area Technical College
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