Summary
Overview
Work History
Education
Skills
Timeline
Generic

JESSICA ALFARO

Winnetka,CA

Summary

Seeking employment as a entry level position with the opportunity for advancement and grow within the company.

Overview

15
15
years of professional experience

Work History

Cashier/Sales Associate/Customer Service

Five Below
Northridge, CA
10.2023 - Current
  • Operated cash register efficiently during high-volume transactions.
  • Assisted customers with product inquiries and service-related issues.
  • Maintained clean and organized checkout area for optimal customer experience.
  • Trained new cashiers on register procedures and customer service standards.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.

Digital Team Associate

Walmart
West Hills, CA
01.2019 - 07.2022
  • Shopping for customer digital orders.
  • Dispensing to customers throughout the day for incoming pick up orders.
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.

Team Leader Manager

Walmart
West Hills, CA
09.2017 - 01.2019
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Cashier Associate

Wal-Mart
Fallbrook, CA
05.2013 - 09.2017
  • Greet customers as they arrive in the store and provide them with information regarding products and/or services.
  • Perform duties of customer service representative such as cash out checks, money grams; take payments, exchanges and returns.
  • Train other staff members to work as cashier.
  • Assist in stocking shelves, rotating merchandise.
  • Open and close tills and keep work area clean and organize.

Cashier/ Customer Service

Kohl's Store
Northridge, CA
10.2010 - 12.2012
  • Greeting customers and processing purchases accurately and efficiently.
  • Counts money, gives change and issues receipt to customers.
  • Process merchandise returns and exchanges.
  • Accepts cash, or bankcards for payment; completes bankcard transactions.
  • Flexible on variety of tasks folding, stocking, hanging, ticketing or re-marking merchandise.
  • Maintaining neat, clean and organized register area.

Education

Business Administration -

Pierce College
Woodland Hills
05.2013

High School Diploma -

Taft Charter High School
Woodland Hills
06.2010

Skills

  • Operate Cash Register
  • Operational Data Documentation
  • Computer Literacy
  • Team Goals
  • Customer service
  • Billing and Payment Processing
  • Work well alone and others
  • TC Scanner
  • Ability to work for long hours
  • Inventory
  • Open
  • Close out register

Timeline

Cashier/Sales Associate/Customer Service

Five Below
10.2023 - Current

Digital Team Associate

Walmart
01.2019 - 07.2022

Team Leader Manager

Walmart
09.2017 - 01.2019

Cashier Associate

Wal-Mart
05.2013 - 09.2017

Cashier/ Customer Service

Kohl's Store
10.2010 - 12.2012

Business Administration -

Pierce College

High School Diploma -

Taft Charter High School