JESSICA ALFARO
Winnetka,CA
Summary
Seeking employment as a entry level position with the opportunity for advancement and grow within the company.
Overview
15
15
years of professional experience
Work History
Cashier/Sales Associate/Customer Service
Five Below
Northridge, CA
10.2023 - Current
- Operated cash register efficiently during high-volume transactions.
- Assisted customers with product inquiries and service-related issues.
- Maintained clean and organized checkout area for optimal customer experience.
- Trained new cashiers on register procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Digital Team Associate
Walmart
West Hills, CA
01.2019 - 07.2022
- Shopping for customer digital orders.
- Dispensing to customers throughout the day for incoming pick up orders.
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Resolved issues quickly to maintain productivity goals.
- Sought out ways to go above and beyond job requirements.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Team Leader Manager
Walmart
West Hills, CA
09.2017 - 01.2019
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Cashier Associate
Wal-Mart
Fallbrook, CA
05.2013 - 09.2017
- Greet customers as they arrive in the store and provide them with information regarding products and/or services.
- Perform duties of customer service representative such as cash out checks, money grams; take payments, exchanges and returns.
- Train other staff members to work as cashier.
- Assist in stocking shelves, rotating merchandise.
- Open and close tills and keep work area clean and organize.
Cashier/ Customer Service
Kohl's Store
Northridge, CA
10.2010 - 12.2012
- Greeting customers and processing purchases accurately and efficiently.
- Counts money, gives change and issues receipt to customers.
- Process merchandise returns and exchanges.
- Accepts cash, or bankcards for payment; completes bankcard transactions.
- Flexible on variety of tasks folding, stocking, hanging, ticketing or re-marking merchandise.
- Maintaining neat, clean and organized register area.
Education
Business Administration -
Pierce College
Woodland Hills05.2013
High School Diploma -
Taft Charter High School
Woodland Hills06.2010
Skills
- Operate Cash Register
- Operational Data Documentation
- Computer Literacy
- Team Goals
- Customer service
- Billing and Payment Processing
- Work well alone and others
- TC Scanner
- Ability to work for long hours
- Inventory
- Open
- Close out register
Timeline
Cashier/Sales Associate/Customer Service
Five Below
10.2023 - Current
Digital Team Associate
Walmart
01.2019 - 07.2022
Team Leader Manager
Walmart
09.2017 - 01.2019
Cashier Associate
Wal-Mart
05.2013 - 09.2017
Cashier/ Customer Service
Kohl's Store
10.2010 - 12.2012
Business Administration -
Pierce College
High School Diploma -
Taft Charter High School