Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA ALFONSECA

The Bronx,NY

Summary

PROFESSIONAL SUMMARY AND SKILLS Customer service professional. Skilled in training staff and establishing rapport with clients. Self-motivated with communication and computer capabilities. With expertise in delivering support services and resolving customer complaints. Friendly Sales associate adept at working in diverse retail and customer service environments. Great at multi-tasking.

Overview

8
8
years of professional experience

Work History

Cashier

Foodtown Supermarket
05.2023 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
  • Reduced wait times for customers through swift transaction processing and multitasking abilities.
  • Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
  • Resolved customer complaints and concerns in a professional manner, ensuring repeat business from satisfied customers.

Assistant Store Manager

Carters
10.2018 - 09.2020
  • Responsible for scheduled,. Organizing and updating schedules to optimize coverage for store and customers needs.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Cash handling , safe handling , replenish cash ,Prepared and submitted nightly bank deposits.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Staff training and development.
  • Stock Room Manager; Organized entire stock room, monitor inventory
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Manager/Shift Supervisor

Boston Market
10.2016 - 10.2019
  • Responsible for all floor/kitchen moves.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
  • Handled money according to company policy, night deposits , registers POS.

Education

High School Diploma -

Hialeah Miami Lakes Senior High School
Miami, FL

Skills

  • Problem solving
  • Business Development
  • Customer relations
  • Software expertise; POS Systems, Outlook, Microsoft Word, Excell, Google Meet,;
  • Recruiting and hiring
  • Cost analysis and savings
  • Policy/program development
  • Qualifying Certificate in Food Protection, Food service Manager

Timeline

Cashier

Foodtown Supermarket
05.2023 - Current

Assistant Store Manager

Carters
10.2018 - 09.2020

Manager/Shift Supervisor

Boston Market
10.2016 - 10.2019

High School Diploma -

Hialeah Miami Lakes Senior High School

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JESSICA ALFONSECA