Jessica Al Khoury
Dora
Summary
Professional with background in call center management, prepared to excel in team leadership roles. Known for effectively managing teams to achieve high performance and customer satisfaction. Emphasizes teamwork and results, ensuring reliability and adaptability. Demonstrates excellent communication and problem-solving skills, valued by employers.
Overview
9
9
years of professional experience
Work History
Call Center Team Lead
Roadster Diner S.A.R.L.
06.2015 - 02.2017
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Physics and Chemistry Teacher
Institution St Jude
11.2023 - 08.2024
- Set and graded tests, assignments and homework in accordance with school Marking and Feedback Policy.
- Professionally communicated with parents, outside agencies and other teachers for best interest of students.
- Supervised and coordinated laboratory experiments to prevent accidents.
Laboratory technician
ITGA
02.2022 - 03.2023
- Performed testing procedures according to agreed laboratory protocols.
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Prepared laboratory specimens and samples for efficient, accurate testing processes.
Assistant manager
Miami Fitness Factory
09.2018 - 03.2020
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Client Success Specialist
Bidvine
04.2021 - 06.2021
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Established lasting partnerships with key stakeholders, further enhancing the company''s reputation in the industry.
- Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
Education
Bachelor of Science - Physics
Lebanese University
Master of Science - Physics
Lebanese University
Master of Science - Medical Physics
University of Lille
Skills
- Quality controls
- Rewards programs
- Reporting skills
- Scheduling proficiency
- Information tracking
- Documentation expertise
- FLUENT IN French, English and Arabic
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Physics and Chemistry Teacher
Institution St Jude
11.2023 - 08.2024
Laboratory technician
ITGA
02.2022 - 03.2023
Client Success Specialist
Bidvine
04.2021 - 06.2021
Assistant manager
Miami Fitness Factory
09.2018 - 03.2020
Call Center Team Lead
Roadster Diner S.A.R.L.
06.2015 - 02.2017
Master of Science - Physics
Lebanese University
Master of Science - Medical Physics
University of Lille
Bachelor of Science - Physics
Lebanese University
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