Jessica Allen
Richfield,OH
Summary
Customer oriented Bartender, with 14+ years experience, providing guests with exceptional customer service. Extraordinarily hard working, dedicated, and devoted employee. Thriving interpersonal skills, always going above and beyond. Talented and skilled multitasker, always ensuring shifts run calmly and smoothly. Upbeat, positive, reassuring guests they always receive loyal dedication and they are top priority. Navigates well through difficult situations. Highly organized and goal oriented team player, with a diplomatic nature and energetic approach. Always striving to improve to implement confidence in any circumstance. Eager to learn, discover and pursue new skills and information in order to enhance my knowledge and excel in any position.
Overview
18
18
years of professional experience
Work History
Bartender/Shift Leader
Musketeers Bar and Grill
Richfield, OH
04.2012 - Current
- Responsible for greeting customers and providing outstanding customer service.
- Verifying proper identification, as well as, monitoring alcohol consumption.
- Prideful in ensuring a friendly, approachable atmosphere.
- Multi tasking throughout daily obstacles, while composing a positive attitude.
- Personable with guests, building long-term relationships, upholding the highest sales position.
- Working well with others, as a team to ensure customer satisfaction.
- Promoted from server to bartender to shift leader.
- In control of hiring, firing, managing all front of house employees, scheduling, liquor ordering and inventory, as well as addressing all other significant concerns.
- Training servers/ bartenders to meet antiquate company standards.
- Accomplishing daily shift duties in a timely, efficient maner.
- Implementing punctuality and proactive attendance.
- Ensure proper sanitation of bar area, glassware, utensils, and equipment.
- Process payments accurately and efficiently with POS system.
- Effectively upselling, increasing checks and sales.
- Maintain knowledge of bar and menu options to prepare drinks and make food recommendations.
Server/Bartender
Paninis Bar and Grill
Northfield, OH
08.2007 - 03.2012
- Greeted guests in a timely fashion.
- Provided outstanding customer service.
- Knowledgeable of product, inventory and menu to accommodate guests experience.
- Multitasked and prioritized daily duties, tasks, and goals.
- Catered private events, large groups, parties and family gatherings.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Activities Assistant
Harborside Healthcare
Broadview Heights, OH
06.2006 - 08.2007
- Promptly followed appropriate schedules, routines, and patient protocol.
- Assisted in the development of activity plans for residents on a weekly basis.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Documented progress notes regarding participant's involvement in recreational programming.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
Education
High School Diploma -
Revere High School
Richfield, OH05-2006
Skills
- Proficient in POS systems
- Menu/Recipe/ Order Memorization
- Payment Processing
- Expo/Food Running
- Effective Communication
- Time management
- Personable/ Empathetic
- Multi-tasking
- Efficient under pressure
- Beverage Preparation
- Health Codes Compliance
- Suggestive Selling
- Outstanding Customer Service
- Reliable/ dedicated
- Marketing and Sales Experience
- Professional Appearance
- Organizational Ability
- Engaging Personality
- Sales Expertise
- Complex Problem-Solving
Timeline
Bartender/Shift Leader
Musketeers Bar and Grill
04.2012 - Current
Server/Bartender
Paninis Bar and Grill
08.2007 - 03.2012
Activities Assistant
Harborside Healthcare
06.2006 - 08.2007
High School Diploma -
Revere High School
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