Jessica Allison
Pinson,AL
Summary
A resourceful team player that desire to use experience and education to assist others in obtaining their life goals, while growing professionally. Trust, compassion and dedication is displayed while meeting day to day duties. A dependable worker successfully managing multiple priorities with a positive attitude. Strong organizational skills to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Coordinator
JCIDDA
Birmingham, AL
12.2016 - Current
- Identified areas of noncompliance according to State & Federal government standards
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Protected clients rights per federal and state laws, rules, regulations and procedures pertaining to mental health services
- Routinely collaborated with various department managers to correct problems and improve services.
- Conduct recipient interviews at day and residential programs.
- Ensured HIPAA compliance.
- Wrote reports, case summaries and compiled work records, including required statistics.
- Sorted, organized, and maintained files
- Communicated goals, plans and progress to parents or guardians.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Maintained regular contact with clients, including visiting clients' homes to ensure services were intact.
- Coordinated meetings and events for internal and external groups.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened new cases while continuing to handle daily responsibilities.
- Managed caseloads of 40 and more at one time with service accuracy
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Provided personalized services to parents and guardians regarding educational and life needs of individuals through phone calls, email and live video chat.
- Coordinated training and professional development courses for individuals to encourage educational growth
Student Internship
Children's Rehabilitation Services
Tuscaloosa, Alabama
08.2015 - 12.2015
- Performed leadership duties for group projects.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Acquired skills in telephone etiquette.
- Assisted in preparing Community Outreach events.
- Assessed the impact of the services provided.
- Completed and mailed contracts, policies, and appointment dates to patients being served.
- Participated in Community Outreach.
- Communicated effectively with faculty and staff while accepting critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
Education
Bachelor of Science - Social Work
The University of Alabama
Tuscaloosa, AL12.2015
Skills
- Documentation proficiency
- Fast learner
- Needs assessor
- Organized
- Reliable
- Troubleshooter
- Practice active listening
- Practice Analytical and Critical Thinking
- Committed to working hard
- Enthusiastic attitude
Certification
- CQL Certificate of Completion
- PCAP Certificate of Completion
- Heartsaver First Aid CPR AED Certified
- ADMHDD Phase II GER Training
- Certified as a Targeted Case Manager and Qualified Intellectual Disabilities Professional (QIDP) for adults and children with intellectual disabilities, related conditions and / or developmental delay and as prescribed in the Alabama Department of Mental Health and Intellectual Disabilities Standards and the Alabama Medicaid Agency.
- Certified in Conducting Serious Incident Investigations by Alabama Department of Mental Health.
- Proficient in computer software including Microsoft Word, Excel, PowerPoint, ADIDIS, Therap, Single Point of Entry System v3.7 (SPES) and the Internet.
Timeline
Support Coordinator
JCIDDA
12.2016 - Current
Student Internship
Children's Rehabilitation Services
08.2015 - 12.2015
Bachelor of Science - Social Work
The University of Alabama