Jessica Alvarado
San Diego,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Patient Referral Coordinator
CareMD
La Mesa, CA
06.2024 - Current
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Monitored patient progress throughout the referral process.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed daily patient referrals daily through multi-line telephone system.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Assisted referred patients in filling out applications and insurance forms.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Updated existing policies as necessary based on changes in regulations or standards of care.
- Communicated regularly with patients regarding their care plans following a referral.
Medical Assistant
Nuimage Aesthetics
12.2023 - 05.2024
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
Transport/Lift
Scripps Mercy Hospital
04.2023 - 09.2023
- Assist non-ambulatory patients in transferring from bed/table to wheelchair/cart and back
- Transport bodies to the morgue and assists in placing them in the cooler
- Transport patient alone or with assistance, in bed or wheelchair to designated areas
- Monitoring and transportation equipment such as IV pumps, oxygen flow, drainage bags to assure proper functioning during transport
- Communicate with clinicians, technicians or the nurse station regarding patients arrival and departure
- Maintain safe and secure and healthy work environment by following standards and procedures
- Ability to put patients at ease and treat them in a professional manner comfort patients and their families by offering support and encouragement.
Health Technician
San Diego Unified School District
06.2019 - 06.2021
- Conducted health screenings for various diseases or conditions according to established protocols.
- Responded to emergencies by administering first aid or CPR when necessary.
- Ordered lab supplies to ensure adequate inventory for daily operations.
- Monitored patient progress by reviewing medical charts regularly to ensure accuracy of data.
- Observed infection control practices at all times while providing patient care.
- Participated in continuing education activities to stay abreast of current trends in medicine.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Medical Assistant
AFC Urgent Care
11.2014 - 04.2018
- Greeted patients and verified patient information.
- Performed basic laboratory tests, such as urine analysis and blood sugar testing.
- Prepared examination rooms with necessary supplies and instruments.
- Provided support to physicians during examinations and procedures.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Ordered clinical supplies for the office on a weekly basis ensuring all items were within budget guidelines.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Organized patient charts according to policies set by the practice administrator.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant Externship
South County Hematology
11.2013 - 04.2014
- Recording vital signs, medical histories, insurance details
- Prepare lab rooms, blood draws
- Collect medical specimens
- Scheduling appointments, updating patient's medical records.
Education
Medical Assistant Certificate -
Concorde College
Diploma -
Morse High School
Skills
- HIPAA Compliance
- CPR
- Certified in Basic Life Support (BLS)
- Customer Service
- Electronic Medical Records
- Patient Scheduling
- Medical Terminology
- Phlebotomy
- Appointment Setting
- Insurance Verification
- CPT coding
- Specimens collection and processing
- Stocking supplies
- Direct Patient Care
- Payment Collection
- Professional Bedside Manner
Timeline
Medical Assistant/Patient Referral Coordinator
CareMD
06.2024 - Current
Medical Assistant
Nuimage Aesthetics
12.2023 - 05.2024
Transport/Lift
Scripps Mercy Hospital
04.2023 - 09.2023
Health Technician
San Diego Unified School District
06.2019 - 06.2021
Medical Assistant
AFC Urgent Care
11.2014 - 04.2018
Medical Assistant Externship
South County Hematology
11.2013 - 04.2014
Medical Assistant Certificate -
Concorde College
Diploma -
Morse High School
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