Jessica Alvarez
Killeen,TX
Summary
Professional healthcare planner with extensive experience ensuring seamless patient transitions from hospital to home. Strong focus on team collaboration, maintaining high standards, and achieving tangible results in patient care. Skilled in care coordination, patient assessment, and resource management, with flexible approach to evolving healthcare needs. Reliable and adaptable, consistently delivering impactful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Discharge Planner
Canyon Creek Behavioral Health
08.2023 - Current
- Facilitated patient scheduling and registration processes to enhance first point of contact for medical office visits.
- Coordinated timely referrals to appropriate levels of care while guiding families or guardians through application processes.
- Engaged with referral providers to discuss new referrals and validated receipt of critical information to ensure smooth patient transitions.
- Engaged with utilization review to streamline prior authorization, enhancing discharge timelines for patients.
- Collaborated in interdisciplinary care conferences to optimize patient care strategies and referral processes.
- Delivered comprehensive education to patients and families regarding available resources and effective self-care strategies.
- Coordinated travel arrangements and contacted family with travel information.
- Provided ongoing training and mentorship to new Discharge Planners, fostering a supportive team environment that promoted knowledge sharing and skill development.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
- Managed caseload of 15-25 patients to satisfy multiple patients with diverse needs.
- Facilitated family meetings to discuss patient care plans.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
- Established collaborative relationships with community organizations to broaden service reach and referral networks.
- Assessed and addressed urgent emotional and mental health needs of patients in hospital, ensuring timely and effective crisis management.
Court Liaison
Canyon Creek Behavioral Health
11.2023 - 02.2026
- Partnered with county court to monitor patients under protective custody, ensuring adherence to established procedures.
- Managed facilitation of court processes to ensure compliance with protective custody regulations.
- Guided involuntary patients through court processes and hospital procedures, enhancing their awareness and navigation of the system.
- Facilitated the delivery and serving of legal documents to ensure compliance with protective custody regulations.
- Managed ongoing correspondence with county court to guarantee accurate and up-to-date patient information.
- Coordinated preparation and secured required signatures on legal documents to ensure compliance.
- Conducted thorough document reviews to ensure accuracy and adherence to established compliance procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Patient Advocate
Canyon Creek Behavioral Health
11.2023 - 01.2024
- Advocated for patients' rights and needs within behavioral health framework.
- Facilitated communication between patients, families, and healthcare providers.
- Coordinated care plans tailored to individual patient requirements.
- Educated patients on treatment options and available resources.
- Assisted in the resolution of patient complaints and concerns effectively.
- Entered details into computer systems and managed database of information.
Discharge Planner
Cedar Crest Hospital & Residential Treatment Center
04.2022 - 08.2023
- Assessed patient requirements and developed targeted aftercare plans to support sustained wellness and minimize relapse risk.
- Managed appointment setting for patient discharges, collaborating with mental health professionals to optimize care continuity.
- Identified and organized community resources to support efficient patient discharge planning.
- Compiled and transmitted necessary documentation to facilitate coordinated care among healthcare providers.
- Coordinated interactions among referral sources, patients, and counselors to ensure seamless support.
- Collaborated with a multidisciplinary team to evaluate patient progress and ensure continuity of care.
- Facilitated comprehensive discharge planning documentation to enhance patient understanding and streamline transitions.
- Led discharge group discussions aimed at equipping acute patients with essential crisis safety planning skills.
- Developed individualized aftercare plans to support patient recovery and continuity of care.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Provided patient and family education on available resources and self-care strategies.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Coordinated travel arrangements and contacted family with travel information.
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
- Oversaw case management of 15-30 patients while in inpatient acute care.
Site Coordinator
Communities In Schools of Greater Central Texas
08.2020 - 04.2022
- Formulated campus plan to effectively integrate all elements of CIS model, enhancing operational efficiency.
- Facilitated integrated support systems for students and educational institutions.
- Collaborated with administrators to coordinate services for case-managed students.
- Sourced and organized necessary support services and resources to enhance operational efficiency.
- Collaborated with stakeholders to promote CIS program, fostering connections and increasing awareness in both campus and community settings.
- Coordinated outreach initiatives to enhance parent involvement via workshops, conferences, and home visits.
- Oversaw case management for 30-40 at-risk students as directed by executive leadership.
- Managed the preparation and submission of essential reports, maintaining high standards of accuracy and timeliness.
Education
Bachelors of Science - Social Work
Texas A&M University Central Texas
Killeen, Texas05-2020
Skills
- Strong communication
- Trauma-informed care
- Case management
- Discharge Planning
- Support for patients and families
- Community Resources
- Crisis Resolution
- Documentation management
- HIPAA compliance
- Care coordination
- Interdisciplinary collaboration
- Multitasking
- Proficient in Spanish
Timeline
Court Liaison
Canyon Creek Behavioral Health
11.2023 - 02.2026
Patient Advocate
Canyon Creek Behavioral Health
11.2023 - 01.2024
Discharge Planner
Canyon Creek Behavioral Health
08.2023 - Current
Discharge Planner
Cedar Crest Hospital & Residential Treatment Center
04.2022 - 08.2023
Site Coordinator
Communities In Schools of Greater Central Texas
08.2020 - 04.2022
Bachelors of Science - Social Work
Texas A&M University Central Texas