STEPHANIE ROQUE
El Paso
Summary
Healthcare professional with robust background in discharge planning and patient care management. Proven expertise in coordinating patient transitions and ensuring care continuity. Known for strong teamwork, adaptability, and effective communication in dynamic healthcare environments.
Overview
10
10
years of professional experience
Work History
Discharge Planner
The Hospitals of Providence Transmountain Campus
06.2025 - Current
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Streamlined the discharge process, reducing wait times and increasing overall efficiency within the hospital.
- Coordinated travel arrangements and contacted family with travel information.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Unit Clerk
U.S. Renal Care
08.2019 - 06.2025
- Excellent customer service skills, with an understanding of patient confidentiality
- Proficient in handling medical records, patient registration, filing, and data entry, all while adhering to HIPAA guidelines and health regulations
- Proficient in using MS Office, EMR, and other medical software.
- Assisting with patient discharges, including scheduling, billing, and other administrative tasks.
- Performed receptionist duties such as answering phones, scheduling appointments, and taking messages.
- Over 5 years of experience working in a dialysis setting.
- Coordinated daily communication between doctors, nurses, and administrative staff, improving overall departmental communication.
- Auditing EMRs to stay in compliance with CMS guidelines.
- Prepared admissions charts and scanned records.
Delivery Specialist
O'Reilly Auto Parts
05.2018 - 10.2019
- Loading, transporting, and delivering items to commercial clients and businesses safely and on time.
- Reviewing orders before and after delivery to ensure that orders are complete and charges are correct, and the customer is satisfied.
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Abiding by all transportation laws and maintaining a safe driving record.
- Answering phone calls in a Commercial and Retail setting.
Cashier
Taco Cabana
05.2017 - 05.2018
- Managed cash, credit and debit card transactions
- Promoting new items
- Customer satisfaction
- Making food orders
- Drive-Thru experience
Cashier
The Home Depot
04.2015 - 05.2017
- Cash handling experience
- Answered customer questions on purchases, store policies, and store returns
- Encouraged customers to register for store rewards cards and promotions
- Interacted in a pleasant and welcoming manner with store guests
- Processed customer payments accurately and efficiently while maintaining a high level of customer service
Education
Medical Records (Undergraduate) - Medical Records
University of Phoenix
Phoenix, AZ10-2024
Some college (No degree) - Basics
El Paso Community College - Valle Verde Campus
El Paso, TXHigh School - undefined
Eastwood High School
El Paso, TX01.2015
Skills
- Effective communication via email and phone in healthcare
- Electronic records management and digitization initiatives
- Skilled in Microsoft Office applications
- Proficient in medical data entry and patient record management
- Proficient in electronic health record (EHR) systems
- Document scanning and digital record keeping
- Strong understanding of HIPAA regulations and patient confidentiality
- Bilingual (English and Spanish)
- Discharge planning
- BLS certification
- CPI Nonviolent Crisis Intervention certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Discharge Planner
The Hospitals of Providence Transmountain Campus
06.2025 - Current
Unit Clerk
U.S. Renal Care
08.2019 - 06.2025
Delivery Specialist
O'Reilly Auto Parts
05.2018 - 10.2019
Cashier
Taco Cabana
05.2017 - 05.2018
Cashier
The Home Depot
04.2015 - 05.2017
High School - undefined
Eastwood High School
Medical Records (Undergraduate) - Medical Records
University of Phoenix
Some college (No degree) - Basics
El Paso Community College - Valle Verde Campus
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