Jessica Anderson
Savannah,GA
Summary
Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork.
Overview
5
5
years of professional experience
Work History
Director of First Impressions / Client Relations
Howard Financial Group
Savannah, GA
03.2023 - Current
- Provided assistance with general inquiries from customers, clients, and other stakeholders.
- Organized and maintained reception area to ensure a professional appearance.
- Managed incoming calls, routed to appropriate personnel or departments.
- Maintained confidentiality of sensitive information regarding the company's operations.
- Assisted with special projects as needed by upper management.
- Created reports related to customer service metrics such as wait times, inquiries resolved..
- Handled administrative tasks including filing documents, photocopying, scanning documents..
- Provided support in coordinating events such as conferences, meetings or seminars.
- Collaborated closely with IT department to resolve any technical issues encountered by customers during their visit.
- Performed data entry and other administrative tasks to support departments.
- Handled diverse needs for clients in-person, by phone or through email.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Created fliers, brochures and social media posts to communicate brand objectives.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Generated performance reports on key metrics such as sales volume, revenue growth.
- Addressed inquiries from clients and department team members.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
HR Administrator/Recruiter Specialist
Augusta Staffing Associates
Martinez, GA
10.2020 - 02.2023
- Selected and interviewed candidates for all available positions.
- Conducted background checks and coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Answered employee questions during entrance and exit interview processes.
- Created job descriptions to attract targeted talent pool within market wage range.
- Drafted job descriptions and interviewed candidates to fill open roles.
- Developed, listed and maintained wide-ranging job descriptions and job postings.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Receptionist Assistant
Augusta Staffing Associates
Martinez, GA
10.2020 - 05.2021
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Displayed professional standards at reception desk to impress visitors.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Operated multi-line telephone system to handle high volume of daily calls to office.
- Used Microsoft Office suite programs daily for professional business spreadsheet tracking.
- Delivered administrative support to team members by making copies, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Answered phones to direct callers, and provide general office information.
- Called and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Receptionist
Inails And Spa
Statesboro, GA
01.2020 - 07.2020
- Performed all administrative duties of salon.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained front desk cleanliness and organized supplies to increase productivity.
- Kept records of all services provided.
- Promoted all major services to increase sales.
- Maintained an organized scheduling system.
Sales Associate
Cheeky Bliss Boutique
Statesboro, GA
11.2019 - 01.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Coffee County High School
Douglas, GA05.2016
Marketing
Georgia Southern University
Statesboro, GASkills
- Human resource management systems
- Background checks
- Analytical Thinking
- Multitasking and prioritization
- Data entry
- Service-oriented mindset
- Business operations understanding
- Meticulous and organized
- Fluent in Spanish
- Project Coordination
- Documentation And Reporting
- Data Processing
Languages
Spanish
Native/ Bilingual
Timeline
Director of First Impressions / Client Relations
Howard Financial Group
03.2023 - Current
HR Administrator/Recruiter Specialist
Augusta Staffing Associates
10.2020 - 02.2023
Receptionist Assistant
Augusta Staffing Associates
10.2020 - 05.2021
Receptionist
Inails And Spa
01.2020 - 07.2020
Sales Associate
Cheeky Bliss Boutique
11.2019 - 01.2020
High School Diploma -
Coffee County High School
Marketing
Georgia Southern University
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