Jessica Angel
Moreno Valley,CA
Summary
Banking Operations Officer with extensive experience in branch operations and client relationship management. Expertise in risk mitigation, regulatory compliance, and KYC/AML practices, ensuring adherence to internal controls while delivering exceptional service. Proven track record of enhancing operational processes and managing high-value client interactions.
Overview
12
12
years of professional experience
Work History
AVP Client Officer
City National Bank
07.2022 - Current
- Serve as the primary point of contact for clients, ensuring exceptional service and timely resolution of banking needs.
- Facilitated new deposit account openings and small business consumer lending requests by gathering documentation, providing disclosures, and ensuring ongoing client communication.
- Complete Know Your Customer (KYC) reviews for new clients, entities, and loan relationships.
- Respond promptly to Financial Intelligence Unit (FIU) inquiries related to KYC/AML and account activity.
- Monitored account activity, identified potential risks, and implemented proactive measures to mitigate financial loss.
- Resolved client concerns, overdraft issues, and complex account inquiries, ensuring high levels of professionalism and efficiency.
- Identify client financial needs and generate referrals to Wealth Management, Treasury Management.
- Review and process deposit operations while maintaining compliance with bank policies and regulatory requirements.
- Approve check cashing transactions and process authorized deposit fee reversals.
- Ensure compliance with internal controls, regulatory requirements, and operational procedures.
- Collaborate with colleagues to strengthen client relationships and support business development initiatives.
- Assisted customers with complex banking transactions and account servicing.
- Oversaw teller operations, cash handling, deposits, payments, and transaction processing.
- Maintained operational controls to minimize risk and ensure audit readiness.
- Complete monthly, quarterly, and annual operational certifications.
- Follow up on missing documentation through DARS reporting.
- Completed required branch certifications and operational reporting.
- Supported branch leadership in delivering outstanding customer service and operational efficiency.
Branch Operations Officer
Union Bank
09.2014 - 07.2022
- Managed daily branch operations while ensuring compliance with banking regulations and internal policies.
- Oversaw teller operations, cash handling, deposits, payments, and transaction processing to ensure accuracy and efficiency.
- Maintained operational controls, minimizing risk and ensuring audit readiness through adherence to compliance standards.
- Assisted customers with complex banking transactions and account servicing, enhancing customer satisfaction and loyalty.
- Completed required branch certifications and operational reporting.
Education
Some College (No Degree) - Office Management
I.C.D.C College
Lawndale, CASkills
- Banking Operations
- Risk Management
- Regulatory Compliance
- KYC / AML Compliance
- Deposit Operations
- Branch Operations
- Consumer & Small Business Banking
- Client Relationship Management
- Cross-Selling and Business Development
- Operational Risk Controls
- Loan Support ASAP
- Synergy
- Wire Transfers
- CNB1
- New Accounts CIS creation and all onboarding steps
- Installment Loans
- Payment Processing
- Statement Handling
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Analytical Problem Solving
- Written & Verbal Communication
- Team Collaboration
Languages
- English, Fluent
- Spanish, Fluent
Timeline
AVP Client Officer
City National Bank
07.2022 - Current
Branch Operations Officer
Union Bank
09.2014 - 07.2022
Some College (No Degree) - Office Management
I.C.D.C College