Jessica Angeles Cantoral
Smyrna,TN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
SmartBank
06.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Led training sessions for new hires on financial products and services, enhancing team knowledge and performance.
Crew Member
Wendys
03.2018 - Current
- Adapt in serving drive-thru and providing walk-in customers with optimal customer service
- Ensure accurate register balance by processing orders
- Use time management skills to prepare up to 400+ orders a day.
- Work with co-workers on reaching service times of 130 seconds or less
- Provide accurate information regarding any questions asked about products
- Properly operate headsets and computers
- Assisted with training and mentoring new team members
- Enforced store safety and cleanliness standards, reducing hazards
Education
Bachelor of Arts - Finance
Middle Tennessee State University
Murfreesboro, TN05.2023
Skills
- Customer service
- Proficient with Microsoft, Powerpoint, Excel
- Teamwork
- Patience
- Money handling
- Organization
- Time Management
- Cash Management
- Financial Services
- Account documentation
- Teller transactions
- Punctual and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Financial Services Representative
SmartBank
06.2023 - Current
Crew Member
Wendys
03.2018 - Current
Bachelor of Arts - Finance
Middle Tennessee State University
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