Jessica Arce
Customer service
Salinas,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
BARTENDER and SERVER
LA CASA DEL SAZON 2
04.2019 - 03.2021
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, consistently following MSDS and OSHA standards.
- Managed cash handling duties responsibly.
- Efficiently opened or closed the bar.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Cultivated strong relationships with repeat customers,
- Upsold menu items to customers, driving up maximizing profits.
- Assisted with inventory, beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Organized bar inventory and storage procedures to keep stock within optimal levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Worked with POS system to place orders.
- Increased sales with upselling techniques.
Sales / Phone Activation
THE ACCESSORIES PLACE
06.2015 - 01.2018
- Opened and Closed Establishment
- Opened and Closed Till
- Charged Cellphone Payments
- Provided Great Customer Service
- Activated Phone Plans
- Provided Technical Support/Trouble Shooting
- Sold and Activated Cellphones
- Some Screen Repair.
- Educated customers on product and, explaining features and answering questions.
- Opened new accounts. and payment information in system.
- Troubleshot problems for callers and helped independently resolve common issues.
- Worked flexible hours across night, weekend, and holiday shifts.
LABOR/Sanatation
TOSCA LTD
04.2015 - 07.2015
- Opened Reusable Plastic Crates (RPCs)
- Load onto Belt Conveyor to get Sanitized
- Once sanitized, Collapse RPCs
- Organize and Stack RPCs numerically
- Stack RPCs on Pallets and Shipped o
- Good team work.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Private Security Guard
Monterey Private Security
02.2013 - 03.2014
- Patrolled internal building spaces and facility grounds to identify and deter.
- Updated shift logs and daily reports to document security activities and specific incidents.
- Maintained a professional demeanor during high-pressure situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded observations and occurrences.
- Enforced security policies to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios.
- Provided executive protection services for VIP clients, ensuring their safety at various events and locations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Maya Cinemas
12.2010 - 11.2012
- Collaborated with team members to manage customer flow during peak times effectively. such as working floor, concessions or box office.
- Worked collaboratively with coworkers during busy periods.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to spills and customer inquiries.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Processed refunds and exchanges in accordance with company policy.
- Sold, printed, and issued tickets to guests.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
Cocktail Server
Sly McFly's
01.2010 - 10.2010
- Shared knowledge of menu items and flavors.
- Maintained accuracy and efficiency.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained order efficiency and accuracy with kitchen staff.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling.
- Presented menus to patrons promptly after seating and answered question.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Barista
STARBUCKS COFFEE
03.2007 - 10.2007
- Provided Great Customer Service -Made Hand Cared High Quality Coffee
- Sold Pastries
- Restocked cups, coffee, milk etc.
- Cashier and Drive Through experience
- Cleaned and Sanitize
- Constantly check Lobby and Restrooms
- Operated espresso machines and commercial coffee brewers to create beverages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Cleaned counters, machines, utensils, and seating areas.
- Helped management keep adequate supply on hand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Collaborated with management to plan promotional events or seasonal menu items.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Made Customers feel welcomed.
- Promoted additional items with beverages, increasing store sales.
Subway Sandwich Artist
SUBWAY SANDWICHES
02.2005 - 09.2014
- Provided Great Customer service to customers
- Opened and Closed establishment
- Drive-through experience
- Made Delicious Handcraft Subs
- Took Inventory
- Baked bread
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients.
- Trained new emplyees
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms.
- Increased speed of service through effective multitasking.
- Consistently met daily sales targets through upselling and suggesting add-ons or meal deals to customers.
- Resolved customer complaints professionally, and promoting repeat business.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked efficiently enough and with lots of confidence that they send me to other locations across town to help when their short handed to promote efficiency in productivity
Education
GED -
Salinas Adult School
Salinas, CA11.2026
Skills
- Bilingual in English and Spanish
- Ensuring a clean work and dinning eviorment
- Preparing garnishes
- Multitasking
- Food Service
- Neat
- Enjoy Working With People
- Responsible
- Suggestive Selling
- Outgoing Personality
- Supply and Inventory
- Changing beer kegs
- Customer Service
Timeline
BARTENDER and SERVER
LA CASA DEL SAZON 2
04.2019 - 03.2021
Sales / Phone Activation
THE ACCESSORIES PLACE
06.2015 - 01.2018
LABOR/Sanatation
TOSCA LTD
04.2015 - 07.2015
Private Security Guard
Monterey Private Security
02.2013 - 03.2014
Customer Service Representative
Maya Cinemas
12.2010 - 11.2012
Cocktail Server
Sly McFly's
01.2010 - 10.2010
Barista
STARBUCKS COFFEE
03.2007 - 10.2007
Subway Sandwich Artist
SUBWAY SANDWICHES
02.2005 - 09.2014
GED -
Salinas Adult School
Similar Profiles
Evan SavoieEvan Savoie
Server, Cashier, Busser, Food Runner at La Casa Del SolServer, Cashier, Busser, Food Runner at La Casa Del Sol
Jony BansalJony Bansal
Assistant Baker at La Casa Del PaneAssistant Baker at La Casa Del Pane
Ronan Kennedy-MulgrewRonan Kennedy-Mulgrew
Coffee Roaster Factory Worker at La Casa Del CaffeCoffee Roaster Factory Worker at La Casa Del Caffe