Jessica Archer
Inlet Beach,FL
Summary
Hardworking Assistant Store Manager equipped with excellent leadership, problem-solving and planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to maximum profits and customer loyalty through top-notch service.
Overview
3
3
years of professional experience
Work History
Assistant Visual Manager
Free People
Santa Rosa Beach, FL
12.2024 - Current
- Assisted in visual merchandising to enhance product presentation and brand identity.
- Collaborated with team to execute seasonal displays aligning with marketing strategies.
Assistant Store Manager
Free People
Santa Rosa Beach, FL
07.2024 - 12.2024
- I have experience working with customers who were not satisfied with their purchases. Understanding the importance of customer experience, I always prioritize their needs and concerns. I actively listen to their feedback, offer solutions, and ensure they feel valued. By focusing on their happiness and finding a resolution, I help turn negative experiences into positive ones, fostering customer loyalty and satisfaction.
- I approach employee evaluations with a strong sense of positivity and enthusiasm. My focus is on fostering an uplifting environment where everyone feels valued and supported. When addressing areas for improvement, I prioritize positive reinforcement, highlighting strengths while collaboratively identifying opportunities for growth. By bringing good energy to these discussions, I aim to motivate my team and ensure they feel appreciated and empowered to develop their skills.
- I truly believe that building strong connections with our customers is essential to creating a welcoming shopping environment. I make it a priority to get to know our regulars by remembering their name. This helps ensure that everyone feels valued and confident during their shopping experience. By fostering these relationships, we can better understand and meet their needs, ultimately enhancing their overall satisfaction.
- Assisted in visual merchandising to enhance product presentation and brand identity.
- Collaborated with team to execute seasonal displays aligning with marketing strategies.
- Managed inventory organization for effective stock placement and accessibility.
- Supported training initiatives for new staff on visual standards and techniques.
- Coordinated product launches through impactful signage and promotional materials.
Studio Manager
Free People
Chicago, IL
10.2023 - 06.2024
- I played a key role in launching a new studio, where I focused on establishing a welcoming atmosphere and fostering strong relationships with our clients and the team. I assisted with various operational aspects, from setting up the space to creating an engaging environment that resonates with our community. It's been an exciting journey to help build a place where people can come together, express themselves, and feel at home.
- My focus was on creating a collaborative environment where everyone knew we were in this together. I made it a priority to be approachable and responsive to any needs or concerns. I encouraged open communication and welcomed suggestions from both our team and our customers. By fostering this supportive atmosphere, I aimed to ensure that everyone felt valued and that we could all work together towards the best possible experience for our clients.
- I prioritized listening to our customers concerns to ensure we are meeting their needs effectively. By actively seeking their feedback, I can better understand what they're looking for. This allowed us to offer a variety of classes in different formats, ensuring there's something for everyone. My goal was to create an inclusive environment where all customers could find their classes that resonate with them and support their goals.
- I motivated and led the staff to consistently provide an exceptional customer experience in their classes. By fostering a collaborative team environment and emphasizing the importance of customer satisfaction, I encouraged my team to take pride in their work. I provided ongoing support and training, ensuring everyone felt equipped to meet our customers needs.
Key Holder
Free People
Chicago, IL
04.2023 - 10.2023
- I actively delegated tasks to ensure smooth operation of store opening and closing functions.
- I generated comprehensive sales and performance reports to inform senior management of key metrics. By analyzing data and identifying trends, I provided valuable insights that helped guide strategic decision making.
- I managed cash drawer drops and prepared daily bank deposits to secure our finances effectively. By ensuring accurate tracking of transactions and maintaining records, I helped safeguard the company's assets. My attention to detail and commitment to financial integrity allowed for smooth financial operations and instilled confidence in the team regarding our financial practices.
Stylist
Free People
Chicago, IL
10.2022 - 04.2023
Education
HIGH SCHOOL DIPLOMA -
Milton High School
Alpharetta, GASkills
- Positive energy
- Enthusiasm
- Can-do attitude
- Collaborative spirit
- Motivation
- Team leadership
- Interpersonal skills
- Customer service
- Issue resolution
- Relationship building
- Verbal communication
- Written communication
Timeline
Assistant Visual Manager
Free People
12.2024 - Current
Assistant Store Manager
Free People
07.2024 - 12.2024
Studio Manager
Free People
10.2023 - 06.2024
Key Holder
Free People
04.2023 - 10.2023
Stylist
Free People
10.2022 - 04.2023
HIGH SCHOOL DIPLOMA -
Milton High School