Jessica Archibald
Naples,FL
Summary
Empathetic leader recognized for cultural competency and active listening. Skilled at fostering team collaboration, resolving customer issues, and driving operational success. Committed to leveraging interpersonal and problem solving strengths to enhance service quality and organizational outcomes.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Publix
Estero, FL
06.2023 - Current
- Prepared and sliced deli meats and cheeses to meet customer specifications.
- Assisted customers with product selection, providing recommendations based on preferences.
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
- Operated slicing equipment and scales accurately for efficient service delivery.
- Collaborated with team members to manage inventory levels and minimize waste.
- Trained new staff on deli procedures and customer service best practices.
- Executed daily stock replenishment, ensuring products were readily available for customers.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Food Service Worker
Five Guys
Naples, FL
01.2023 - 08.2023
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health and safety standards.
- Operated kitchen equipment efficiently, preparing food items according to established recipes and guidelines.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and quality.
- Trained new staff on food preparation methods, safety protocols, and customer service best practices.
- Implemented inventory management practices, reducing waste through effective stock rotation and ordering processes.
- Monitored food quality and presentation standards, ensuring compliance with brand specifications and customer expectations.
- Assisted in developing training materials for staff development programs, fostering a culture of continuous improvement.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
Ice Cream Server
Jerry Williams
Sarasota, FL
02.2019 - 07.2022
- Delivered exceptional customer service in high-volume environment.
- Operated ice cream machines and maintained cleanliness standards.
- Assisted in inventory management and restocking supplies efficiently.
- Trained new staff on operational procedures and customer engagement techniques.
- Monitored product quality to ensure compliance with health and safety regulations.
- Implemented process improvements that enhanced service speed and accuracy.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Education
High School Diploma -
Gulf Coast High School
Naples, FLBachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL06-2026
Skills
- Cultural competency
- Group facilitation
- Community engagement strategy
- Situational awareness
- Conflict de-escalation
- Adaptive problem solver
- Compassionate and empathetic leader
- Active listening
- Logistical coordination
- Reflective dialogue facilitation
- Ethical decision making
- Program planning and execution
Timeline
Deli Clerk
Publix
06.2023 - Current
Food Service Worker
Five Guys
01.2023 - 08.2023
Ice Cream Server
Jerry Williams
02.2019 - 07.2022
High School Diploma -
Gulf Coast High School
Bachelor of Science - Health Sciences
Florida Gulf Coast University