Brooke Valdez
Temecula,CA
Summary
Compassionate Eligibility Specialist, motivated to positively impact program operations and participant success with diligent support. Well-trained in Public Health and Social Services with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
11
11
years of professional experience
Work History
Eligibility Service Clerk
The County of Riverside
Riverside, California
01.2024 - Current
- Receive, review, and process EBT Theft Claims.
- Verify accuracy of information provided by applicants.
- Research and calculate reimbursements for benefit replacement.
- Manage EBT Theft Claim intake system.
- Supervise a team of 2-6 employees, providing guidance, support, and performance feedback.
- Log and file EBT Theft Claims.
- Train new hires how to navigate and effectively log and file new EBT Theft Claims for processing.
- Use county systems such as CalSAWS and ebtEDGE daily.
- Use Microsoft Suite Daily.
- Assisted customers with inquiries and complaints in a professional manner.
Diagnostic Medical Sonographer
Southwest Healthcare System
Wildomar, California
04.2021 - 08.2021
- Performed abdominal, obstetrical, gynecological and vascular ultrasound examinations utilizing two-dimensional and Doppler technologies.
- Assessed patient conditions to determine ultrasound procedures needed.
- Operated ultrasound equipment to produce high quality images for diagnostic evaluation.
Office Clerk
The County of Riverside
Riverside, California
01.2020 - 03.2020
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
Emergency Medical Technician
American Medical Response, AMR
Hemet, California
06.2019 - 08.2019
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Collaborated with other medical professionals to ensure quality of care for all patients.
Front Office Lead
1st Class Collision Center
Murrieta, California
01.2013 - 05.2017
- Greeted guests upon arrival and provided excellent customer service.
- Assisted in the training of new front office staff members.
- Responded to guest inquiries, requests and complaints in a professional manner.
- Ensured that lobby areas were clean and well-stocked at all times.
- Resolved conflicts between customers or among staff members when necessary.
Education
Bachelor of Arts - Sociology
California State University San Marcos
San Marcos, CA12-2023
Associate of Science - Healthcare Sciences
Mt. San Jacinto College
Menifee, CA05-2020
Skills
- Client Relationship Building
- Policy Knowledge
- Accuracy and Precision
- Telephone Etiquette
- Recordkeeping and Data Entry
- Effective Communication Skills
- Microsoft Suite
- Cultural Competency
- Confidentiality
- Problem-solving abilities
- Reliability
- Adaptability
- Team building & Collaboration
- Analytical Thinking
- Attention to Detail
- Organizational Skills
- Time Management
Timeline
Eligibility Service Clerk
The County of Riverside
01.2024 - Current
Diagnostic Medical Sonographer
Southwest Healthcare System
04.2021 - 08.2021
Office Clerk
The County of Riverside
01.2020 - 03.2020
Emergency Medical Technician
American Medical Response, AMR
06.2019 - 08.2019
Front Office Lead
1st Class Collision Center
01.2013 - 05.2017
Bachelor of Arts - Sociology
California State University San Marcos
Associate of Science - Healthcare Sciences
Mt. San Jacinto College
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