Viviana Suarez

Conducts pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data requires to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.

Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.

Record verifications of birth, income, property and other required information according to standard procedures.

Scan documents into case using California Statewide Automated Welfare System(CalSAWS).

Bring discrepancies to the attention of the Eligibility Technician responsible for the case; file required forms and verification in an established filing order.

Complete notices of action and other required forms following eligibility determination; accept income reports from clients reviewing them for completion and accuracy.

Clears routine case controls using computer printouts; responds to routine lobby visits from applicant and client reporting changes in their circumstances or requesting information on the status of their applications or case.

Prepare and maintain other documents associated with the eligibility/services processes; maintains records for use in the development of workload and productivity statistics.

Ensure confidentiality of sensitive client information through strict adherence to privacy policies and procedures.

Collaborate with co-workers to ensure seamless service delivery in high volume periods, reducing wait times for clients.

Dispatched personnel and equipment to scene of emergency while maintaining radio contact.

Maintained log of all radio transmissions as to time, duration and message.

Wrote reports of daily activities and irregularities in a timely manner.

Handled high volume multiline telephones in a fast pace environment and two way radios to dispatch officers.

Called police and fire departments in case of emergency.

Assisted with lost and found items and report incidents.

Knowledge of emergency procedures, equipment and supplies.

Provided clerical support by operating general office equipment.

Communicated with security management in a timely manner to help maintain a high level of customer service.

Protected staff, patients and visitors by responding to calls for assistance in a timely and prudent manner.

Monitored and authorized entrance and departure of employees, visitors and other persons.

Monitored central alarm system for fire, intrusion and duress alarms.

Provided exceptional customer service by greeting patrons with a warm and welcoming attitude upon their arrival at the establishment.

Safely and efficiently parked and retrieved vehicles in a fast-paced environment, minimizing wait times for guests.

Communicated effectively with team members and management to ensure a seamless valet parking operation and superior customer satisfaction.

Maintained and updated filing, inventory, mailing and database systems.

Communicated with customers, employees and other individuals to answer questions, disseminate or explain information take orders, and address complaints.

Managed incoming phone calls and directed them to the appropriate department or individual.

Expedited resolution of building issues by serving as a liaison between internal stakeholders and external contractors.

Issued car rentals to faculty, staff and students for school related activities, explained proper procedures for car rentals.