Tracy Urbano-Wadley
Sacramento,CA
Summary
I've been with Delta Dental in June of 1999 for 25 years. I enjoy working for the company as a team player, do well over my production amount with less then 98 % accuracy. I do eligibility, cross check data entry errors, look up in State of California Med's system to verify patients info I help when asked by management to do Special Projects, Look up and verify NPI numbers and addresses to where the patient is having work done. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Eligibility Service Clerk/Provider Relations Representative
Delta Dental Of California
Rancho Cordova, CA
06.1999 - Current
- Enhanced client satisfaction by efficiently handling eligibility inquiries and providing accurate information.
- Increased productivity by regularly identifying areas for improvement within the workflow process and implementing changes accordingly.
- Successfully completed all assigned tasks while maintaining a high level of accuracy and professionalism, contributing to positive outcomes for both clients and the organization.
- Ensured confidentiality of sensitive client information through strict adherence to privacy policies and procedures.
- Achieved success in meeting deadlines through diligent time management and prioritization of tasks.
- Maintained up-to-date knowledge of program regulations to provide accurate guidance to applicants and colleagues.
- Consistently exceeded performance metrics established by management, reflecting dedication to quality service provision.
- Resolved discrepancies with client applications to verify eligibility.
- Devised and implemented strategies to streamline eligibility verification processes.
- Researched and resolved disputes, billing discrepancies, and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings [Number]%.
- Participated in cross-functional teams tasked with improving overall performance metrics within the organization''s Provider Relations department.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Collaborated with team members to ensure seamless service delivery in high-volume periods, reducing wait times for clients.
- Improved data accuracy with meticulous record-keeping and regular database maintenance.
Education
High School Diploma -
John F. Kennedy High School
Sacramento, CA06.1982
Skills
- Client Relationship Building
- Data entry proficiency
- Policy Knowledge
- Accuracy and Precision
- Microsoft Office
- Policy Interpretation
- Knowledgeable in [Software]
- Program knowledge
Timeline
Eligibility Service Clerk/Provider Relations Representative
Delta Dental Of California
06.1999 - Current
High School Diploma -
John F. Kennedy High School