Jessica Arellano
REIDSVILLE,North Carolina
Summary
Experienced Property and Casualty Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering seven years of experience and willingness to take on any challenge.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service Representative
Piedmont Triad Insurance Agency
08.2016 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Completed customer applications and updated records to reflect current information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Reidsville High School
Reidsville, NC01.2014
Skills
- New Policies Processing
- Policy Review
- Teamwork and Collaboration
- Customer Service
- Policy Modifications and Updates
- Data Entry
- Organizing and Prioritizing Work
- Proficient in Hawksoft
- Critical Thinking
- Documentation Processing
- Microsoft Office
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Piedmont Triad Insurance Agency
08.2016 - Current
High School Diploma -
Reidsville High School
Similar Profiles
Gissela UmanaGissela Umana
Insurance Sales Agent/Bilingual Sales Representative at Jackson Whaley Vreeland Agency/ Piedmont Triad InsInsurance Sales Agent/Bilingual Sales Representative at Jackson Whaley Vreeland Agency/ Piedmont Triad Ins
Mia MarstonMia Marston
Patient Service Specialist at Piedmont Triad AnesthesiaPatient Service Specialist at Piedmont Triad Anesthesia
Jacob ThompsonJacob Thompson
Business Services Coordinator at Piedmont Triad Regional CouncilBusiness Services Coordinator at Piedmont Triad Regional Council
Misty FoustMisty Foust
Material Sorter at Unifi Inc.Material Sorter at Unifi Inc.
James CothranJames Cothran
Certified Substance Abuse Counselor at Addiction Recovery Care AssociationCertified Substance Abuse Counselor at Addiction Recovery Care Association