Jessica Arellano
REIDSVILLE,North Carolina
Summary
Experienced Property and Casualty Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering seven years of experience and willingness to take on any challenge.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service Representative
Piedmont Triad Insurance Agency
08.2016 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Advised customers on required information for claim submissions to progress applications.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Completed customer applications and updated records to reflect current information.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
Education
High School Diploma -
Reidsville High School
Reidsville, NC01.2014
Skills
- New Policies Processing
- Policy Review
- Teamwork and Collaboration
- Customer Service
- Policy Modifications and Updates
- Data Entry
- Organizing and Prioritizing Work
- Proficient in Hawksoft
- Critical Thinking
- Documentation Processing
- Microsoft Office
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Piedmont Triad Insurance Agency
08.2016 - Current
High School Diploma -
Reidsville High School
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