Jessica Arenas
Sparks,Nevada
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift.
Overview
6
6
years of professional experience
Work History
Bartender
Grand Sierra Resort and Casino
Reno, NV
04.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Upheld strict regulations for safe alcohol service.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained impeccably clean, attractive, and well-stocked bar area.
- Applied knowledge to create innovative cocktails, enhance flavor profiles.
Bartender
El Jefe's
Reno, NV
06.2021 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Served high customer volumes during special events, nights, and weekends
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers
- Collaborated with the management team in promoting special events utilizing my social media platform.
Bartender/Cocktail Waitress
Peppermint Hippo
Reno
10.2020 - 06.2021
- Upsold items to customers, driving up per sale revenues and maximizing profits
- Explained daily specials and beverage promotions to exceed daily sales goals
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Maintained customer satisfaction with timely table check-ins to assess beverage needs
- Kept bar stocked with liquors, juices, and garnishes for drinks.
Bartender
Grand Sierra Resort
Reno
08.2018 - 10.2020
- Checked guests' identification before serving alcoholic beverages
- Upheld strict regulations for safe alcohol service
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Mixed unique and interesting cocktails for customers, including bar specials
- Maintained impeccably clean, attractive, and well-stocked bar area
- Applied knowledge to create innovative cocktails, enhance flavor profiles.
Skills
- Meticulous attention to detail
- Results-oriented
- Customer-focused
- Dedicated team player
- Reliable
References
- Wolf: 415-748-0292 (former supervisor)
- Joshua Rodriguez: 775-544-4644 (former supervisor)
- Jessica Macias: 775-361-4623 (coworker)
Timeline
Bartender
Grand Sierra Resort and Casino
04.2023 - Current
Bartender
El Jefe's
06.2021 - 01.2023
Bartender/Cocktail Waitress
Peppermint Hippo
10.2020 - 06.2021
Bartender
Grand Sierra Resort
08.2018 - 10.2020