Jessica Arenas
San Bernardino,CA
Summary
Organized and detail-oriented professional with experience in office management, administrative support, and customer service. Seeking an office-based position where I can contribute to operational efficiency and provide strong support to teams and management.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager / Receptionist
Perpetual Enhancement Career Academy
San Bernardino, CA
10.2023 - 01.2025
- Streamlined front office processes by coordinating phone communications, organizing appointment schedules, and responding to client inquiries promptly.
- Achieved improved operational efficiency by providing comprehensive administrative support. Established organized filing systems that facilitated quick access to documents. Optimized office logistics to enhance overall productivity.
- Achieved improved team communication through effective meeting coordination. Maintained precise documentation to support operational accuracy. Contributed to the successful execution of special projects by providing management support.
Customer Service Representative
rePlanet LLC
Ontario, CA
01.2019 - 08.2019
- Addressed customer inquiries and complaints through calls and emails to enhance customer satisfaction.
- Assisted in maintaining organized office environments. Supported voucher processing through Excel and FileMaker applications.
- Managed expired voucher processing and collaborated with accounting to ensure accurate check request submissions.
Direct Bill Assistant
Hub International
Riverside, CA
2018 - 01.2018
- Oversaw retrieval and management of commission statements, ensuring precise filing and timely routing to relevant teams.
- Managed department inboxes to streamline communication and enhance response efficiency for all incoming queries.
- Managed digital and physical filing of commission statements, focusing on optimizing efficiency and organization.
Cashier and Sales Associate
Retail Positions
Ontario, CA
01.2012 - 01.2017
- Executed accurate processing of customer transactions, ensuring compliance with payment protocols.
- Oversaw cash drawer reconciliation and processed financial transactions, maintaining high standards of accuracy and detail.
- Provided assistance to customers regarding product inquiries, inventory availability, and enrollment in loyalty programs to enhance customer experience.
- Resolved customer issues and processed returns, enhancing service quality.
- Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team collaboration to achieve project goals.
Education
Bachelor of Arts - Graphic Design
Liberty University
Lynchburg, VA 01.2025 - Current
Licensed - Manicurist
Salon Success Academy
Redlands, CA01.2023
Bachelor of Arts - Graphic Design
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Bloomington High School
Bloomington, CASkills
- Office Management & Administration: Experienced in managing office environments, supporting team workflows, and handling administrative tasks
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Access
- Technical Tools: Citrix, ImageRight
- Organizational & Multitasking Skills: Ability to prioritize tasks, manage schedules, and coordinate multiple projects efficiently
- Communication & Customer Service: Strong verbal and written communication skills, with experience providing professional support to clients and team members
- Scheduling and calendar management
Timeline
Bachelor of Arts - Graphic Design
Liberty University
01.2025 - Current
Office Manager / Receptionist
Perpetual Enhancement Career Academy
10.2023 - 01.2025
Customer Service Representative
rePlanet LLC
01.2019 - 08.2019
Cashier and Sales Associate
Retail Positions
01.2012 - 01.2017
Direct Bill Assistant
Hub International
2018 - 01.2018
Licensed - Manicurist
Salon Success Academy
Bachelor of Arts - Graphic Design
Chaffey College
High School Diploma -
Bloomington High School