Jessica Arguelles
Hialeah,FL
Summary
Versatile customer service professional with 10 years of experience in general office support and hospitality. Proven track record in delivering exceptional customer experiences, resolving complaints effectively, and managing client interactions. Skilled in coordinating schedules, handling inquiries, and processing transactions efficiently. Committed to maintaining high standards of service and fostering positive relationships in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Office Assistant
Commercial Appliance Technician Service
Hialeah Gardens, FL
01.2020 - 06.2024
- Scheduled and coordinated meetings, appointments, and travel arrangements.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members.
- Managed email correspondence by responding to inquiries promptly, and forwarding important messages to relevant parties.
- Performed general administrative tasks including photocopying, scanning documents and mailing letters/ packages.
Cashier/Restaurant Hostess
Buffalo Wild Wings
Homestead, FL
11.2017 - 10.2019
- Provided exceptional customer service by greeting and assisting customers with their purchases.
- Efficiently processed cash, credit, and debit transactions using the POS system.
- Resolved customer complaints or issues promptly and effectively, escalating to management when necessary.
- Maintained knowledge of current promotions, sales events and product features to upsell additional items at the register.
Housekeeper
Self Employed Services
Miami, FL
01.2008 - 01.2012
- Used cleaning chemicals following proper guidelines.
- Collaborated with clients to understand their specific cleaning needs and preferences.
- Managed clients' schedules effectively, ensuring timely arrival at each location.
- Maintained accurate records of completed work orders, ensuring accountability and transparency.
- Maintained high standards of cleanliness and attention to detail in all assignedtasks.
Education
High School Diploma -
Miami Springs High
Miami Springs06-2000
Skills
- Meeting coordination
- Email management
- Data entry
- Calendar management
- Document preparation
- Customer service
Languages
Spanish
Professional
Timeline
Office Assistant
Commercial Appliance Technician Service
01.2020 - 06.2024
Cashier/Restaurant Hostess
Buffalo Wild Wings
11.2017 - 10.2019
Housekeeper
Self Employed Services
01.2008 - 01.2012
High School Diploma -
Miami Springs High
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