Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Arguelles

Webster,Texas

Summary

Dynamic individual with hands-on experience in Home Care Coordination and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

19
19
years of professional experience

Work History

Care Coordinator

Griswold Home Care
01.2024 - Current
  • Manage approximately over 30 calls per day
  • Managed scheduling for caregivers, optimizing resource allocation.
  • Performed thorough assessments for patients receiving home care services.
  • Coordinated care plans to meet client needs and preferences.
  • Assign good match with Caregiver
  • Monitored client progress and adjusted care strategies as needed.
  • Streamlined communication channels between clients, families, and caregivers.
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
  • Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.

Branch Ambassador

Capital One
09.2023 - 12.2023
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Capitalized on opportunities to enhance customer experience and bring in repeat business.

Store Manager

CVS Pharmacy
06.2021 - 06.2023
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Store Manager in Training

CVS Pharmacy
05.2021 - 05.2021
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Operations Manager

CVS Pharmacy
06.2016 - 05.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Front Desk Representative

Extended Stay America
01.2013 - 05.2016
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Used internal software to process reservations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Billing Assistant

Bison Building Materials Ltd.
09.2006 - 01.2009
  • Generated and processed accurate invoices for services rendered to clients
  • Performed account reconciliation to ensure financial records matched transactions
  • Entered and maintained data with a high level of accuracy and efficiency
  • Handled customer billing inquiries and resolved issues in a timely manner
  • Investigated and resolved billing discrepancies to maintain financial integrity
  • Prepared and presented detailed financial reports to management for decision-making purposes

Education

High School Diploma -

La Marque High School
La Marque, TX
01.2002

Skills

  • Invoice processing and tracking
  • Precision in execution
  • Strategic business oversight
  • Microsoft Access
  • Skilled in navigating Microsoft Windows environments
  • Staffing coordination
  • Professionalism and ethics
  • Client advocacy
  • Care planning
  • Multitasking Abilities
  • Adaptability and flexibility
  • Assessment of patient needs
  • Strong interpersonal skills

Timeline

Care Coordinator

Griswold Home Care
01.2024 - Current

Branch Ambassador

Capital One
09.2023 - 12.2023

Store Manager

CVS Pharmacy
06.2021 - 06.2023

Store Manager in Training

CVS Pharmacy
05.2021 - 05.2021

Operations Manager

CVS Pharmacy
06.2016 - 05.2021

Front Desk Representative

Extended Stay America
01.2013 - 05.2016

Billing Assistant

Bison Building Materials Ltd.
09.2006 - 01.2009

High School Diploma -

La Marque High School

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