Jessica Hetu
Centreville,MD
Summary
Committed to providing high-quality radiologic services and delivering exceptional care and support to all patients to improve their quality of life. Strive to succeed in high pressure situations while always ensuring patient safety. Proficient user of radiology management and hospital information systems
Overview
17
17
years of professional experience
1
1
Certification
Work History
Radiologic Technologist
Christiana Care Health System
Newark, DE
04.2024 - Current
- Successfully operated and maintained medical imaging equipment in a fast-paced, high volume, radiology department.
- Utilize radiation protection protocols/ALARA.
- Collaborated with physicians and radiologists to diagnose and treat patients.
- Performs portable x-rays in ICU, NICU, or emergency settings.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Positioning patients for precise imaging.
- Ensuring compliance with HIPAA, safety regulations, and hospital protocols.
- Explaining procedures to patients, reviewing medical history for patient safety, and providing comfort throughout the imaging process.
Radiology Clinical Coordinator
Stone Springs Hospital/ HCA
Dulles, VA
10.2015 - 04.2020
- Manage and deliver Radiology script pads to referring offices.
- Utilize effective communication skills to direct the unit and coordinate changing and complex patient care needs with members of the health care team.
- Facilitated effective clinical problem-solving skills collaboratively with health care team members.
- Market and make Office visits to referring physicians.
- Retrieve patient medical records for physicians, technicians, or other medical personnel.
- Input doctors' orders.
- Reports to consult with unit director.
- Participates and contributes to committees, Records Management, Employee Advisory Group, Hand washing committee.
- Monitoring patient flow to improve efficiency and productivity.
- Performs all duties and tasks listed in a professional and ethical manner.
- Reports to huddles
- Transports patients, changes patients for exams
- Answers primary unit telephone appropriately
- Processes confidential patient information and paper records efficiently and accurately according to established Health Information Management policies
- Seeks other opportunities and takes action to continuously improve patient and family satisfaction.
- Orders office supplies
- Put images on a CD for patients.
Front Desk Supervisor
Reston Radiology Consultants
Fairfax, VA
01.2013 - 10.2015
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored staff on customer service protocols and office procedures.
- Manage 3 front desk employees to include hiring, firing, and evaluations.
- Responsible for the day-to-day operations of the front desk
- Handled personnel issues, set schedules, and performed timekeeping duties.
- Collect money and be responsible for daily deposits.
Medical Receptionist
Reston Radiology Consultants
Fairfax, VA
10.2011 - 01.2013
- Schedule & Register Patients
- Insurance verification
- Handle multiple telephone lines.
- Confirm scheduled appointments.
- Put images on CD for patients.
Diagnostic Operations Assitant
Prince William Hospital
Haymarket, VA
06.2009 - 10.2011
- Escort patients to their scheduled areas for testing.
- Scan Techs paperwork.
- Hang mammography films/ files and purge films.
- Put images on CD for patients.
- Clean cassettes
- Restock rooms.
- Call patients for the next day's schedule.
- Mail out letters for appointments.
- Help with Registration and Front Desk when needed.
- Answer telephones.
Education
Associate of Science - Radiologic Sciences
Chesapeake Community College
Wye Mills, MD06-2023
Skills
- Patient safety
- Portable radiography
- Trauma imaging
- Four years clinical experience including Fluoroscopy, OR, stationary and mobile radiography
- ALARA adherence
Certification
- ARRT Certification
- Basic Life Support Certification
Timeline
Radiologic Technologist
Christiana Care Health System
04.2024 - Current
Radiology Clinical Coordinator
Stone Springs Hospital/ HCA
10.2015 - 04.2020
Front Desk Supervisor
Reston Radiology Consultants
01.2013 - 10.2015
Medical Receptionist
Reston Radiology Consultants
10.2011 - 01.2013
Diagnostic Operations Assitant
Prince William Hospital
06.2009 - 10.2011
Associate of Science - Radiologic Sciences
Chesapeake Community College