Jessica Arroyo
Magna,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lender
WISE Home Lending
Murray , Utah
03.2024 - Current
- Collaborated with underwriters in order to ensure timely processing of loan applications.
- Maintained an up-to-date knowledge of applicable laws governing lending practices.
- Provided guidance on loan repayment terms and options available.
- Developed relationships with referral sources such as real estate agents and brokers in order to generate new business leads.
Senior Collections Representative
Discover
West Valley City , Utah
08.2023 - 05.2024
- Negotiated payment arrangements with customers in arrears.
- Maintained accurate records of collections activities and payments received.
- Assisted customers in setting up payment plans to ensure timely payments were made.
Originations Representative
SoFi
Cottonwood Heights, Utah
01.2022 - 08.2023
- Provided customer service by answering product and service related questions.
- Answered customer inquiries promptly and professionally.
- Verified accuracy of all documents before submitting them for approval.
- Assisted customers in the selection of personal loan products that best fit their financial needs.
Probation Officer
State Of Utah
Taylorsville, Utah
05.2021 - 12.2021
- Advised courts on sentencing recommendations based upon thorough assessments of defendants' backgrounds.
- Intervened in crisis situations involving probationers or other individuals in the community.
- Provided guidance and support to probationers on issues related to substance abuse, mental health, education, and job training.
- Assessed risk levels for each offender by evaluating factors such as prior criminal history and personal characteristics.
- Developed case management plans for offenders, including referrals to community resources and services.
Education
Bachelor of Science - Criminal Justice
Weber State University
Ogden, UT05-2021
Associate of Science - Criminal Justice
Salt Lake Community College
Taylorsville, UT 05-2019
Skills
- Medical billing and collections
- Medical billing proficiency
- Medical insurance understanding
- Call center experience
- Customer service expertise
- Precision and Attention to Detail
- Outstanding communication skills
- Conflict Resolution
Languages
Spanish
Native/ Bilingual
Timeline
Lender
WISE Home Lending
03.2024 - Current
Senior Collections Representative
Discover
08.2023 - 05.2024
Originations Representative
SoFi
01.2022 - 08.2023
Probation Officer
State Of Utah
05.2021 - 12.2021
Bachelor of Science - Criminal Justice
Weber State University
Associate of Science - Criminal Justice
Salt Lake Community College