Jessica Avalos
Chelsea,MA
Overview
13
13
years of professional experience
Work History
Cashier Assistant Manager
Pita Thyme
Boston, MA
01.2019 - 05.2023
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
Prepared Foods Team Member
Grab & Go LLC
Boston, MA
11.2013 - 08.2018
- Ensured all food safety and sanitation guidelines were followed.
- Maintained cleanliness and organization of work area, including washing dishes, utensils, and pots and pans as needed.
- Created labels for packaged items such as salad dressings, dips.
- Performed opening and closing procedures including cleaning counters and equipment.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Prepared products for retail sale by weighing and packaging specified amounts.
- Replenished and organized department supplies throughout each shift.
Cashier Supervisor
Pollo Campero
Chelsea, MA
02.2010 - 10.2013
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Investigated discrepancies between physical inventory counts versus computer records.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Centro Escolar Colonia Ista
El Salvador10-2005
Skills
- Workplace safety
- Quality assurance
- Retail operations
- Safety procedures
- Customer complaint resolution
- Shift scheduling
- Cash register operation
- Attention to detail
- Team leadership
- Punctual and reliable
Languages
English
Professional
Timeline
Cashier Assistant Manager
Pita Thyme
01.2019 - 05.2023
Prepared Foods Team Member
Grab & Go LLC
11.2013 - 08.2018
Cashier Supervisor
Pollo Campero
02.2010 - 10.2013
GED -
Centro Escolar Colonia Ista