Jessica Avis

Previous Experiences within the company

• CCW Correspondence routing
• Lien Release Customer Research, LMTPE, Tri-State, POA and assignment logging
• Tri-State processing
• Lien Release Customer Research Co-op processing

Current Processes

• Tri-State requests for the facilitation of external sales and Refinances for properties in NY, NJ & CT, Property Transfer
• Stock & Lease Name Change requests
• Louisiana Re-inscriptions
• Lien position updates
• Unauthorized Title Transfers
• NTC reporting and Assignment recording
• CD Savings requests
• Land Contract Requests
• IL Land Trust Requests

SME for above processes

Participates in Risk & Controls verification and walk throughs

Facilitates team and partnership meetings to ensure clear communication of goals and progress updates.

Trains new team members by relaying information on process procedures.

Promotes a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Demonstrates commitment to excellence, professionalism, and adherence to company values at all times.

Collaborates with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Implements process improvements that increase productivity and reduce turnaround times.

Works several different processes to provide optimal coverage and meet production goals.

Conducts regular self-progress reviews with supervisors to identify areas for improvement and provide guidance on career development opportunities.

Maintains positive customer relations by addressing problems head-on and implementing successful corrective actions.

Uses industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Develops detailed procedures based on broad guidance and direction.

Maintains and reviews reporting for accuracy and completion timeliness of several processes

Maintains and assigns requests for multiple processes

Researches and provides solutions for Escalated situations

Managed player registrations and communication, enhancing participant experience and engagement.

Coordinated league schedules, ensuring optimal participation and resource allocation.

Organized event logistics, from venue selection to equipment setup for tournaments.

Developed promotional materials to boost league visibility and attract new participants.

Trained staff on operational procedures, fostering a collaborative environment among team members.

Implemented improvements in scheduling systems, increasing efficiency in match organization.

Negotiated facility usage agreements with local venues to secure optimal playing spaces for league activities.

Enhanced player experience by efficiently scheduling league games and events.

Resolved conflicts among teams or individuals in a professional manner, promoting a positive environment for all participants.

Developed a comprehensive process guide to provide clarity on policies and procedures for equipment usage

Maintained accurate records of game results, ensuring timely updates on standings and statistics.

Worked Bar and Snack Bar, as well as front counter

Opened and closed establishment

Dropped daily deposits and made change requests with the bank