Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paris Anderson

Hazelwood,MO

Summary


Results-driven experienced professional seeking opportunity in the mortgage and financial industry that will utilize my analytical, professionalism and mortgage industry experience.

Overview

16
16
years of professional experience

Work History

Foreclosure Document Execution Specialist

Cenlar FSB
01.2023 - Current
  • Responsible for accurately reviewing and executing documents as it pertains to the Default Loan process
  • Work externally with vendors, attorneys and clients, as well as internally with other business units, to manage the document requests and update the systems in a timely manner according to all standard procedures.

Senior Mortgage Servicing Professional

Cenlar FSB
08.2021 - 01.2023
  • Service clients with foreclosure, bankruptcy, HELOC, balloon and current mortgage loans
  • Service FHA, VA, Fannie Mae, Freddie Mac and private mortgage loans
  • Work with clients to explain the loss mitigation process and availability of options depending on loan type/investor to resolve default mortgage loans
  • Explain, offer and assist clients with requests to enter into repayment plans, forbearances, loan modifications, short sales and deed in lieu
  • Request loss mitigation applications and other servicing documentation for mailing
  • Assist clients with escrows inquires
  • Assist clients with loan payoffs requests
  • Answer inbound and outbound servicing questions for clients and investor representatives
  • Accept inbound and make outbound collection calls
  • Assist clients with processing payments and auto draft authorization requests
  • Use advanced systems to research and resolve inquiries while continuously providing first call resolution
  • Explain mortgage servicing process information to borrowers
  • Make decisions to resolve customer issues
  • Resolve borrower and client complaints requiring in-depth research and provide written explanations of research problems/resolutions
  • Resolve disputes and perform root cause analysis
  • Accurately track and document all communications with customers to provide a detailed history of contact
  • Promote products and services with focus on customer satisfaction and retention
  • Identifies, recommends, and contributes to process improvement.

Inside Sales Representative

UnitedHealth Group
03.2021 - 05.2021
  • Meet and maintain requirements for agent licensure, appointments, and annual product certification
  • Meet the goals established for the position in the areas of: sales quota, attendance and other performance criteria
  • Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs
  • May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
  • Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines.

Customer Service Specialist II

TriZetto, A Cognizant Company
11.2018 - 04.2020
  • Handled inbound calls from medical providers regarding the submission and review of medical insurance claims
  • Interpret and code medical insurance claims forms and Providing technical assistance and support via outbound phone and email to internal/external clients, trading partners and vendors who are utilizing Trizetto products under moderate supervision
  • Handle all customer queries and complaints
  • Provide prospective customers with detailed information about company products.

Customer Service Representative I

Charter Communications-Spectrum
06.2017 - 11.2018
  • Troubleshooting and resolving internet and home telephone equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary
  • Fulfilling various requests for information such as product upsell, billing and server navigation
  • Work with computers and multiple software applications as well as can navigate multiple screens.

Assistant Business Office Manager

Crystal Creek Health & Rehab
12.2007 - 10.2016
  • Commercial banking, accounts payable, maintaining and balancing multiple bank accounts, representative payee, bookkeeping and dispersing resident funds
  • Reviewing admissions contracts from financial acceptance to long/short term resident placement
  • Account collections and follow-ups
  • Preparing and submitting Tax circuit breakers
  • Insurance verification and billing, carrying out process for insurance eligibility, corresponding directly with residents, families, and state representatives
  • Creating and presenting excel spreadsheets and PowerPoint presentations
  • Answering phones with multiple lines, typing, faxing, and filing documents, multi-tasking, sorting, reading, and interpreting facility incoming mail and assisting with admission coordination.

Education

Pre-Licensing - Advanced Mortgage Loan Processor- Essential Skills Training online course in Mortgage Loan Processing -

Udemy

Pre-Licensing -Become a Mortgage Loan Processor Course in Mortgage Loan Processing -

Udemy

High School Diploma -

South Technical High School
Missouri
05.2006

Skills

  • Licensed Notary Public-Missouri
  • Reviewing legal documents for accuracy
  • Foreclosed Mortgage Loans
  • Mortgage servicing
  • Loss Mitigation
  • 10 key typing
  • Loan Processing
  • Loan Eligibility and Verification
  • Financial concepts
  • Process improvement
  • Root cause analysis
  • Bookkeeping
  • Medical Billing
  • Medical Terminology
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office
  • HIPAA
  • Fair Housing regulations
  • TILA
  • RESPA
  • LoanSphere FC (fka LPS Desktop PM)
  • Director ( Black Knight) software system
  • Back in the Black software system
  • NCP software system
  • MetaStor software system

Timeline

Foreclosure Document Execution Specialist

Cenlar FSB
01.2023 - Current

Senior Mortgage Servicing Professional

Cenlar FSB
08.2021 - 01.2023

Inside Sales Representative

UnitedHealth Group
03.2021 - 05.2021

Customer Service Specialist II

TriZetto, A Cognizant Company
11.2018 - 04.2020

Customer Service Representative I

Charter Communications-Spectrum
06.2017 - 11.2018

Assistant Business Office Manager

Crystal Creek Health & Rehab
12.2007 - 10.2016

Pre-Licensing - Advanced Mortgage Loan Processor- Essential Skills Training online course in Mortgage Loan Processing -

Udemy

Pre-Licensing -Become a Mortgage Loan Processor Course in Mortgage Loan Processing -

Udemy

High School Diploma -

South Technical High School

Similar Profiles

CREATE PROFILE
Paris Anderson