STACY AREVALO
Kansas City,MO
Summary
Highly adaptable and results-oriented professional with 7+ years of experience in high-volume customer service and technical support. Proven expertise in inbound/outbound call handling, data management, and workflow optimization. Bilingual (Spanish/English) with exceptional multitasking and critical thinking skills, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Information Specialist
TVH PARTS CO.
Olathe, KS
12.2023 - Current
- Researched and identified industrial equipment parts, reducing customer wait times by 25% and improving solution accuracy.
- Collaborated cross-functionally to ensure fast, reliable B2B support, contributing to 20% reduction in order processing time.
- Maintained data accuracy for 10,000+ products and communicated with 50+ suppliers.
Professional Development Period
Kansas City, MO
Kansas City, MO
02.2022 - 12.2023
- Focused on personal and professional growth, enhancing digital literacy, problem-solving, and organizational skills through self-directed learning in customer service best practices and business operations.
Secretary
Paisano Auto Sales and Service
Kansas City, MO
01.2018 - 02.2022
- Managed high-volume inbound calls, emails, and mail communications for 100+ daily customer inquiries, maintaining 98% accuracy.
- Processed end-to-end vehicle title and registration for 500+ annual transactions, ensuring compliance and reducing errors by 15%.
Parts Sales Representative
LKQ/Keystone
Kansas City, MO
05.2015 - 01.2018
- Identified and recommended aftermarket auto parts, achieving 85% sales conversion and handling daily sales averaging $2,500 with 99.5% accuracy.
- Responded to 75+ customer inquiries daily, resolving issues and completing sales with 90% customer satisfaction.
Education
High School Diploma -
Shawnee Mission Northwest High School
Kansas05.2010
Skills
- Customer Service & Operations: Inbound/Outbound Calls, Customer Satisfaction, Quality Metrics, Call Center Environments, Payment Processing, Data Entry, Workflow Optimization, Administrative Support
- Communication & Problem Solving: Bilingual (Spanish/English), Professional Communication, Conflict Resolution, Critical Thinking, Technical Research
- Certifications: Certified Notary Public (Missouri)
- Other: Typing Speed: 40 WPM, Available for Remote Work
Certification
Certified Notary Public (Missouri)
Languages
Bilingual (Spanish/English)
Timeline
Technical Information Specialist
TVH PARTS CO.
12.2023 - Current
Professional Development Period
Kansas City, MO
02.2022 - 12.2023
Secretary
Paisano Auto Sales and Service
01.2018 - 02.2022
Parts Sales Representative
LKQ/Keystone
05.2015 - 01.2018
High School Diploma -
Shawnee Mission Northwest High School
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