Jessica Azzi
Cohocton,NY
Summary
Experienced Office Management and Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Property Damage Appraiser's
Fort Worth, TX
05.2012 - Current
- Maintained Computer knowledge and training provided by company.
- Established workflow processes, monitored daily productivity of appraisers, and status clients.
- Managed appointment scheduling.
- Remain calm and poised when dealing with difficult situations
- Utilized client and owner feedback to help increase revenue through additional exposure.
- Developed good relationships with clients, shops, and owner's utilizing customer service.
- Established strong administrative team with appraiser's by communicating and assisting their needs to run efficiently to get job done and cost effective.
- Initiated timely responses to emails, calls, data entry of assignments and returning file back to client (including invoicing).
Waitress
Applebees
Rochester, NY
2001 - 2012
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Went For One Year - Health Studies
Genesee Community College
Batavia, NYWent 4 Years Did Not Complete - Liberal Arts And General Studies
Monroe Community College
Rochester, NYSkills
- Office Management
- Team Management
- Staff Communication
- Payroll
- Professional Client Correspondence
- Data Communications
- Friendly and Relatable
- Excel Spreadsheet Functions
- Managing Appointments
- Corporate Communications
- Invoicing
- Employee Motivation
- Remote Work Coordination
- Operations
- Adaptable and Resilient
Timeline
Office Manager
Property Damage Appraiser's
05.2012 - Current
Waitress
Applebees
2001 - 2012
Went For One Year - Health Studies
Genesee Community College
Went 4 Years Did Not Complete - Liberal Arts And General Studies
Monroe Community College