Jessica Baca
Cypress,TX
Summary
Bilingual, dedicated, and compassionate healthcare professional with 10 years of experience in lab services, marketing, nutrition, and management. Proven ability to remain calm under pressure and skillfully handle high acuity patients and high-stress situations. Expertise in employee supervision, development, and retention, with a strong focus on patient satisfaction, quality improvement, and financial management. Demonstrates ability to lead and motivate healthcare teams, ensuring regulatory compliance and high standards of care.
Overview
9
9
years of professional experience
Work History
Senior Operations & Multi Clinic Manager
One Medical
Houston, TX
09.2019 - Current
- Supervised and managed a team of 60 clinical and administrative employees, ensuring optimal clinic operations and exceptional customer service.
- Developed and mentored staff, addressing issues and improving processes in collaboration with district management and medical directors.
- Managed daily operations, including space management, patient scheduling, and budget monitoring.
- Coordinated hiring, training, and performance evaluations, achieving low department turnover and high team morale.
- Worked closely with marketing and sales departments to enhance community involvement and facilitate expansion strategies.
- Collaborated with external organizations such as government agencies to ensure compliance with local laws and regulations.
- Analyzed data collected from inspection and investigation activities to detect risk, trends or recurring problems.
- Maintained records related to departmental budgeting activities.
- Implemented strategies to improve service delivery and patient satisfaction scores while also monitoring other metrics such as quality, Part A-APT, Part B spend, RAF, and coding amongst others.
Nutritional Assistant Operations Manager
Texas Children's Hospital
Houston, TX
01.2017 - 02.2018
- Supervised and trained a group of 15 shift leads who each held a panel of over 2000 patients ranging from 2 – 18 years old.
- Collaborated with clinical staff to develop diet-specific plans for patient conditions, including special needs and food allergies.
- Interpreted essential laboratory findings and aptly communicated their implications for patients' dietary considerations.
- Collaborated with management teams to identify areas of improvement within the organization's learning environment.
- Analyzed metrics and designed comprehensive training courses to mitigate risk.
Nutritional Assistant
Houston Methodist
Baytown, TX
06.2015 - 01.2017
- Gave a warm welcome to patients and informed them about the dining services programs/processes designed for their specific physician-prescribed diet orders, when applicable.
- Assessed patients' nutritional risk and status by conducting daily interviews.
- Demonstrated strong problem-solving skills through efficient handling of patient inquiries and complaints.
- Ensured adherence to compliance standards through performance of quality and safety checks.
- Exhibited strong organization skills by effectively managing and prioritizing daily tasks, including inventory ordering and process improvement initiatives.
Education
Master of Science - Health Administration
Sam Houston State University
Huntsville, TX12-2024
Bachelor of Science - Health Administration
Sam Houston State University
Huntsville, TX05-2023
Associate of Science - Biology
Lone Star College System
Spring, TX05-2021
High School Diploma -
Channelview High School
Channelview, TXSkills
- Bilingual in Spanish and English
- Experience in Start-Up Environments
- Policies and Procedures Development
- Business Development
- Market Knowledge
- Goal Setting
- Strategic Thinking
- Meeting facilitation
- Calm Under Pressure
- Staff Development
- Customer Relations
- Interpersonal Communication
- Recruitment and hiring
- Team Leadership
Accomplishments
- 2024 Employee Engagement Survey highlights me as the only manager in all of Texas to receive a 100% satisfaction score from their team in the fields of Management Performance, Leadership, Communication and Team Development.
Timeline
Senior Operations & Multi Clinic Manager
One Medical
09.2019 - Current
Nutritional Assistant Operations Manager
Texas Children's Hospital
01.2017 - 02.2018
Nutritional Assistant
Houston Methodist
06.2015 - 01.2017
Master of Science - Health Administration
Sam Houston State University
Bachelor of Science - Health Administration
Sam Houston State University
Associate of Science - Biology
Lone Star College System
High School Diploma -
Channelview High School