MARIA LOBATO
Hyattsville,MD
Summary
Organized and dependable professional with a proactive approach to managing multiple priorities. Proven ability to lead teams, streamline processes, and drive success across various projects. Known for maintaining focus under pressure while fostering a collaborative environment to achieve company goals.
Overview
12
12
years of professional experience
Work History
Senior Clinic Operations Representative
Children's National Hospital
Washington, DC
03.2025 - Current
- Patient Admissions Coordination: Coordinated 5 to 10 weekly admissions, ensuring documentation accuracy and timeliness for inpatient and outpatient services.
- Insurance Verification: Verified insurance coverage and processed pre-authorizations through Experian eCareNext, facilitating smooth administrative operations in a high-volume clinical setting.
- Data Management: Collected and entered patient demographics, medical history, and insurance details into Cerner, ensuring thorough record-keeping and up-to-date information.
- Patient Progress Tracking: Monitored patient progress and coordinated follow-up appointments and diagnostic results to ensure continuity of care.
- Coordinated patient echo authorizations, ensuring timely processing to support patient care.
- Provided administrative support by managing scheduling, correspondence, and data entry to enhance office efficiency.: Managed scheduling, correspondence, data entry and office operations to maintain efficient workflow and support clinical staff.
- Managed deadlines in a fast-paced environment, ensuring timely completion of tasks to maintain operational flow.: Proven ability to work effectively within tight deadlines while managing a fast-paced, high-pressure environment.
- Utilized computer applications to perform data entry and manage patient information efficiently. and navigating databases.
Front Office Medical Assistant
TLC PERINATAL PA
Silver Spring, MD
07.2023 - 12.2024
- Clinical Cross-Training: Trained in vital sign monitoring, phlebotomy, and urine specimen collection, contributing to comprehensive patient care.
- Staff Training & Support: Onboarded and trained new front office staff, fostering consistent service quality and enhancing collaboration within the team.
- Language Assistance: Facilitated clear communication with non-English-speaking patients by providing translation support for Perinatologist and nurse practitioner.
- Ultrasound Coordination: Coordinated ultrasound schedules and prepared examination rooms, ensuring necessary supplies were available to support sonographers workflow.
- Inventory Management: Maintained accurate inventory control of ultrasound supplies and equipment, ensuring readiness for daily procedures and minimizing delays.
Patient Coordinator
Capital Women's Care OB/GYN
Silver Spring, MD
11.2021 - 07.2023
- Welcomed patients as the first point of contact, fostering trust and comfort in care.
- Patient Registration: Registered new patients and updated existing records, ensuring accurate and timely information for enhanced patient care.
- Managed patient appointments and coordinated physician-ordered testing, facilitating smooth transitions in care delivery.
- Coordinated with medical teams to enhance patient care and improve scheduling efficiency.
- Proactive Service Monitoring: Actively monitored potential service delays and schedule changes, notifying healthcare providers promptly to ensure minimal disruption and maintain workflow continuity.
Patient Coordinator (Temp)
Potomac Physician Associates
Bethesda, MD
06.2021 - 08.2021
- Scheduling Coordination: Streamlined patient scheduling to enhance appointment flow, reduce waiting times, and facilitate timely care.
- Test & Procedure Scheduling: Scheduled diagnostic tests and procedures with patients, ensuring clear instructions and timely completion of appointments.
- Referral Coordination: Coordinated specialist referrals and confirmed appointments, equipping patients with essential instructions for upcoming visits.
- Inquiries Management: Addressed patient inquiries and directed calls to appropriate personnel, enhancing communication and supporting patient satisfaction.
Patient Service/Front Desk Coordinator
EYE DR
Greenbelt, MD
10.2014 - 05.2020
- Prepared patient charts for physician visits, ensuring accurate documentation for efficient consultations.
- Addressed patient concerns and resolved issues, contributing to improved patient satisfaction.
- Balanced patient accounts and generated daily financial reports, maintaining accuracy in billing and financial records.
- Conducted eye exam tests using auto-refractor, tonometer, and retinal imaging equipment, providing accurate results for physicians.
Education
Certified Medical Assistant -
Brightwood College
Beltsville, MD12-2017
Skills
- Patient Care Coordination
- Electronic Health Records (EHR): Athena, NextGen, Power Chart, eClinicalWorks
- Strong Attention to Detail
- Multitasking in Fast-Paced Environments
- Bilingual: English & Spanish
Timeline
Senior Clinic Operations Representative
Children's National Hospital
03.2025 - Current
Front Office Medical Assistant
TLC PERINATAL PA
07.2023 - 12.2024
Patient Coordinator
Capital Women's Care OB/GYN
11.2021 - 07.2023
Patient Coordinator (Temp)
Potomac Physician Associates
06.2021 - 08.2021
Patient Service/Front Desk Coordinator
EYE DR
10.2014 - 05.2020
Certified Medical Assistant -
Brightwood College