Rhiannon Moscarelli
Salisbury,MD
Summary
- I am an accomplished job seeker with a proven track record of consistently meeting company needs through meticulous and organized practices. My ability to work effectively under pressure and adapt to new situations and challenges is second to none, and I am always looking for new ways to enhance the organizational brand. As a highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills, I am always ready to take on new challenges and quickly master new skills, even without supervision.
- I am a detail-oriented Medical and Health Services Manager who is passionate about facilitating excellent patient care. I am an expert at designing and implementing policies and procedures that ensure the best possible outcomes, and I have a proven ability to motivate and build collaborative teams to achieve organizational goals.
- I am an energetic Medical and Health Services Manager with a wealth of experience in healthcare. I maintain strong relationships with healthcare providers, staff, and patients, and I am dedicated to providing the highest level of care to all.
- I am an organized Clinic Manager with a proven track record of monitoring and aligning operations with patient needs. I oversee intakes and assessments to ensure the delivery of superior care, and I am an empowering healthcare leader who takes a pragmatic approach to workflow coordination and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinic Operations Manager
Naval Special Warfare Group Four
Virginia Beach, VA
08.2020 - 08.2023
- Recorded patient histories and vital signs accurately and promptly.
- Conducted physical exams, health assessments, and immunizations.
- Administered first aid treatment or life support in prehospital settings.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Counseled patients on preventive health care measures, such as diet, exercise, stress management, disease prevention.
- Administered prescribed medications and monitored patient's response to treatment.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Administered medications and immunizations.
- Provided emotional support during difficult times or when family members were unavailable.
- Educated patients regarding their condition or illness including possible risks associated with certain treatments or medications.
- Scheduled patient follow up-appointments to monitor injuries or illnesses.
- Interviewed patients to obtain medical history and details on current issues.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Communicated with nurses and emergency service personnel to get patients immediate care.
- Facilitated patient care by performing examinations and administering treatment.
- Provided medical support to active duty personnel and their families in a clinical setting.
- Facilitated communication between physicians, nurses and other healthcare professionals involved in a patient's care plan.
- Prepared detailed reports on patient progress and treatments administered.
- Ensured compliance with all relevant laws, regulations, policies and standards pertaining to healthcare administration.
- Determined extent of injuries and illnesses to establish treatment priorities.
- Developed individualized treatment plans based on each patient's needs.
- Served as an advocate for the patient by coordinating resources for optimal healthcare services delivery.
- Bandaged wounds and determined necessity for stitches or sutures.
- Performed eye exams, dental inspections and physical exams to promote full-body health.
- Responded quickly to emergency situations in order to provide necessary life-saving interventions.
- Instructed staff members on proper medical protocols and techniques for treating various conditions.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Coordinated with outside agencies to ensure continuity of care for patients.
- Participated in regular continuing education programs in order to stay abreast of current trends in medicine.
- Managed inventory of medical supplies ensuring adequate stock levels at all times.
- Performed medical duties for preventive and unscheduled care by conducting lab work, x-rays, phlebotomy and IV fluid administration.
- Monitored all medications dispensed to ensure accuracy of dosage and timing.
- Collaborated with medical personnel to quickly treat and transport patients.
- Calmed patients by carefully explaining each step and remaining composed.
- Maintained professional relationships with other healthcare providers within the facility's network.
- Performed preliminary exams to determine diagnosis and provide medical treatment.
- Built and fostered emotional connections with soldiers to reduce anxiety.
- Explained medical terminology in non-complex terms to patients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Planned and completed group projects, working smoothly with others.
- Modified existing software systems to enhance performance and add new features.
- Recognized by management for providing exceptional customer service.
- Leveraged Microsoft skills to input and compile data gathered from various sources.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
Clinic Operations Manager
Naval Health Clinic New England
Newport, RI
05.2017 - 07.2020
- Managed routine operations and clinical projects, including setting targets and performance standards following a $500K budget and with expert leadership of a 36-person team.
- Devised training programs for new and existing employees.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assisted physicians in resolving operational issues that could impact patient care quality.
- Oversaw inventory control processes for all medical supplies used in the clinic.
- Identified opportunities for process improvements through data analysis or feedback from stakeholders.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Analyzed financial data such as budgets and expenditures to monitor costs and improve cost-effectiveness.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Developed and implemented policies and procedures to ensure compliance with applicable regulations.
- Sourced qualified employees to provide skilled and adequate coverage for shifts.
- Communicated with patients with compassion while keeping medical information private.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Tracked, organized and counted clinic stock and supplies.
- Collaborated with external vendors on procurement contracts for medical equipment or services at competitive prices.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Developed medical programs that promoted community health and research.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Managed daily operations of the clinic, including overseeing patient flow, registration processes, billing services, medical records maintenance and other administrative functions.
- Resolved customer service issues quickly and efficiently by responding to inquiries from patients or their families in a professional manner.
- Maintained records management system to process personnel information and produce reports.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated activities among various departments within the organization for optimal workflow.
- Supervised internal and external communications by answering queries and complaints.
- Monitored clinic operations to identify areas of improvement, then designed and executed initiatives to increase efficiency.
- Conducted periodic reviews of clinical protocols to ensure accuracy according to best practices.
- Explained policies, procedures and services to patients.
- Attended meetings with senior leadership team members regarding strategic planning initiatives.
- Ensured compliance with HIPAA regulations through regular auditing of patient files and records management practices.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Developed educational materials for use by clinical staff during training sessions.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Created reports on operational performance metrics to track progress against goals.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Provided guidance on regulatory requirements related to healthcare laws and ethical standards of practice.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems to enhance performance and add new features.
- Planned and completed group projects, working smoothly with others.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Medical Training Program Coordinator
USS Abraham Lincoln
Norfolk, VA
05.2014 - 05.2017
- Conducted research on new medical technologies and trends in the field of medicine.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Analyzed feedback collected from participants after completion of each session or course.
- Participated in meetings with senior management teams to discuss strategies for improving overall efficiency of the program.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Explained policies, procedures and services to patients.
- Created detailed program agendas for all medical training activities.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Evaluated effectiveness of existing programs and identified areas for improvement.
- Maintained records of attendance and performance in various courses.
- Developed marketing plans to promote upcoming courses or programs offered by the organization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored progress of students attending medical training sessions.
- Prepared materials such as manuals, handouts, videos, slideshows for use during trainings.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Provided guidance and advice to staff members regarding medical procedures and protocols.
- Assisted with recruiting qualified instructors for medical training sessions.
- Ensured compliance with applicable laws and regulations pertaining to healthcare education standards.
- Assisted in developing assessment criteria for evaluating student's performance in various courses.
- Organized and coordinated trainings, seminars, workshops, and conferences related to medical topics.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Developed and implemented comprehensive medical training programs.
- Developed medical programs that promoted community health and research.
- Supervised administrative staff involved in organizing events related to the program.
- Maintained records management system to process personnel information and produce reports.
- Collaborated with other departments to ensure smooth delivery of services during trainings.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Health Sciences
Salisbury University
Salisbury, MD12-2024
Navy Enlisted Classification - Expeditionary Combat Skills
Expeditionary Combat School
Gulfport, MS07-2020
Associate of Science - Healthcare Management
Coastline Community College
Fountain Valley, CA05-2018
Navy Enlisted Classification - Independent Duty Corpsman
Surface Warfare Medical Institute
San Diego, CA03-2014
Skills
- Patient Care Coordination
- HIPAA Compliance
- Performance Improvement
- Scheduling Appointments
- Corporate Compliance
- Urgent Care
- Patient Flow
- Scheduling
- Operations Management
- Records Management
- Back Office
- Clinical Management
- Employee Training
- Administrative Leadership
- Occupational Medicine
- Marketing
- Program Management
- Supply Coordination
- Workflow Planning
- Quality Management
- Inventory Control
- Change Implementation
- Service Quality Improvement
- Staffing
- Strategy Development
- Human Resources
- Operations Oversight
- Customer Relations
- Communication Skills
- Performance Evaluations
- Financial Tracking
- Motivation
- Team Player
- Staff-Retention Programs
- Cross-Functional Team Leadership
- Networking Abilities
- Leader
- Time and Resource Optimization
- Policy Development
- Regulatory Affairs
- Negotiation Skills
- Multi-Unit Operation Management
- Stakeholder Management
- Strategic Planning
- Problem Resolution
- Business Correspondence Writing
- Training and Development
- Analytical Skills
- Process Redesign
- Executive Support
- Cross-Cultural Communications
- Departmental Operations Management
Affiliations
- Artistic: Painting, drawing, woodburning, furniture restoration
- Physical Fitness
- Cooking and Meal Prepping
- Fishing
Accomplishments
- U.S. Navy Veteran with 22 years of service
- Navy and Marine Corps Achievement Medal
- Navy and Marine Corps Commendation Medal
- Joint Service Commendation Medal
- Good Conduct (Seven-time receipient)
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Armed Forces Humanitarian Service Medal
- Meritorious Unit Commendation Medal
- Navy Unit Commendation Medal
- Pistol Marksmanship Medal
- National Defense Medal
- Letter of Commendation from President Biden and President George H. W. Bush
- Letter of Commendation from Governor of North Carolina
Certification
- Basic Life Support Instructor
- Secret Clearance
References
References available upon request.
Timeline
Clinic Operations Manager
Naval Special Warfare Group Four
08.2020 - 08.2023
Clinic Operations Manager
Naval Health Clinic New England
05.2017 - 07.2020
Medical Training Program Coordinator
USS Abraham Lincoln
05.2014 - 05.2017
Bachelor of Science - Health Sciences
Salisbury University
Navy Enlisted Classification - Expeditionary Combat Skills
Expeditionary Combat School
Associate of Science - Healthcare Management
Coastline Community College
Navy Enlisted Classification - Independent Duty Corpsman
Surface Warfare Medical Institute
- Basic Life Support Instructor
- Secret Clearance
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