Ebony Buchanan
Washington,DC
Summary
To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. To enhance my educational and professional skills in a stable and dynamic workplace. To bring my strong sense of dedication, motivation, and responsibility to the company, and to utilize my skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Clinic Operations Representative
Children’s National
12.2018 - Current
- Providing exceptional customer service in a professional & courteous manner to patient's families, coworkers, and providers within the department and other departments
- Promptly obtaining an accurate registration screening by verifying patient and parent information, legal status, insurance eligibility, and consent forms
- Discussing and collecting co-payments, collecting past due balances, and providing payer with a confirmation receipt
- Answering telephone and emails appropriately as well as addressing the caller's needs
- Maintaining a clean reception area and workspace.
Data Entry Clerk (Contract)
Howard University
09.2017 - 06.2018
- Assists with the administrative functions and communications related to data entry
- Oversees the daily filing of active and inactive student records
- Maintains central file policies and procedures for Financial Aid, in accordance with federal, state and institutional record retention guidelines
- Meets with students, parents, faculty, and staff regarding financial aid related matters
- Responds verbally and in writing to inquiries regarding file contents and availability for review.
Accounts Receivable Clerk (Contract)
Robert Half
06.2015 - 08.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Education
Business Management- Human Resource
Eastern Gateway Community College
Steubenville, OHSkills
- Microsoft Office,
- Multi-line phone systems
- Documenting patient information,
- Organization and efficiency
- Knowledge of current wage/labor laws
- Attention to Detail
Certification
Career Technical Institute, Washington, DC, 05/01/13, Medical Office Certification
Timeline
Senior Clinic Operations Representative
Children’s National
12.2018 - Current
Data Entry Clerk (Contract)
Howard University
09.2017 - 06.2018
Accounts Receivable Clerk (Contract)
Robert Half
06.2015 - 08.2017
Business Management- Human Resource
Eastern Gateway Community College