Crystal Hartsfield
Winona,TX
Summary
Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Clinic Patient Representative Senior
Christus Health
Tyler, TX
04.2025 - Current
- Assisted patients with insurance verification and registration processes.
- Addressed patient inquiries and provided information about services offered.
- Coordinated appointment scheduling to optimize clinic workflow and efficiency.
- Managed patient records and ensured compliance with confidentiality regulations.
- Educated patients on health programs and resources available through the facility.
- Collaborated with healthcare teams to enhance patient care experiences.
- Resolved patient complaints by actively listening and providing timely solutions.
- Facilitated communication between patients and medical staff for improved understanding.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
Patient Access Representative Lead
Christus Health
Tyler, TX
07.2023 - 04.2025
- Facilitated patient check-in processes and verified insurance information.
- Managed appointment scheduling and coordinated with healthcare providers.
- Assisted patients in understanding financial responsibilities and payment options.
- Maintained accurate patient records using electronic health record systems.
- Communicated effectively with patients regarding their inquiries and concerns.
- Collaborated with clinical staff to streamline patient access workflows.
- Educated patients on services offered by the healthcare facility.
- Resolved issues related to patient access and appointment discrepancies efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Caregiver
Behavior and Language Treatment Center
Lindale, TX
03.2015 - 02.2020
- Behavior analysis and documentation of target behaviors
- Objective : To assist Consumers with Activities of Daily Living, record and implement Behavior Analysis procedures
- Employed as an elderly/special needs caregiver
- CPR and First-Aid certified
- Experienced in operating Hoyer lifts
- Arranged for client/resident and consumer transport to medical appointments
- Retrieved prescriptions on behalf of resident/ consumers
- Assisted resident with Activities of Daily Living (ADLS)
- Administered medication such as blood pressure, cholesterol , insulin, anxiety, depression, antibiotics etc
- Monitored blood sugar
Administrative Assistant/Caregiver/Medication Aide
Garden Estates of Tyler
, TX
07.2010 - 03.2015
- Performed administrative duties such as faxing, scheduling, placing orders and filing
- Managed day-to-day operations of Assisted Living Department
- Greeted residents , directed phone calls, and set up appointments
- Served as point of contact for families, Facility, and departmental
- Maintained residents records
- Assisted in answering resident and patient questions
- Ordered and distributed work orders
- Scheduled meetings
Caregiver/Medication Technician
Azalea Trails Assisted Living and Memory Care
, TX
07.2008 - 12.2009
- Assisted patients with ADLs and Medications
- Worked in memory care unit as well.
Education
Bachelor of Science - Health Sciences
Wilmington University
New Castle, DE 05.2025 - 03.2026
Associate of Science - Nursing
Dallas College
Dallas, TX 08.2024 - 05.2025
Associate of Science - Nursing
Tyler Junior College
Tyler, TX 05.2023 - 08.2023
Science in Nursing
University of Texas At Tyler
Tyler, TXSkills
- Strong customer service skills
- Medically knowledgeable
- Recordkeeping and bookkeeping
- Inventory systems
- Medical office experience
- Care plans
- Infection control
- Technologically savvy
- Accounting support
- CRM and office management software
- Microsoft
- Medical terminology
- HIPAA
- Medical Record
- Business writing
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Identifying and resolving common customer issues
- Reports and documentation
- Continuous Improvement
- Analysis
- Strategic Planning
- Legal knowledge
- Supporting legal procedures, preparing documents, doing research, and collecting client information
- Project analysis
- Business Planning
- Meticulous attention to detail
- Administrative operations
- Data organization
- Strong interpersonal skills
- Self-starter
- Schedule management
- Data analysis and research
- Database organization
- File and data retrieval systems
- New business development
- Training and development
- Multitasking and prioritization
- Organization and efficiency
- HIPAA compliance
- Electronic health records
- Medical documentation
- Appointment scheduling
- Insurance verification
- Effective communication
- Health program education
- Scheduling appointments
- Patient service and assistance
- Patient data confidentiality
- Clinical data entry
- Patient intake
- Privacy and confidentiality
- Customer service
- Healthcare
- Relationships and rapport
- Patient data privacy
- Proficient in [software]
- Quality performance measures
- Registration process management
- Financial needs determination
- Math skills and analytics
- Trained in [software]
- Patient admitting
- Recordkeeping
- Registration services
- Analytics skills
- Problem-solving
- Appointment reminders
- Payment processing
- EMR
- Regulatory compliance
- Patient education
- Information collection
- Patient identity verification
- Medical coding
- Friendly and outgoing
- Policy understanding
- Multitasking and organization
- Referral coordination
- Team collaboration
- Fee collection
- Money handling
- Phone and email etiquette
- EMR updating
Education and Training
other,other
Timeline
Bachelor of Science - Health Sciences
Wilmington University
05.2025 - 03.2026
Clinic Patient Representative Senior
Christus Health
04.2025 - Current
Associate of Science - Nursing
Dallas College
08.2024 - 05.2025
Patient Access Representative Lead
Christus Health
07.2023 - 04.2025
Associate of Science - Nursing
Tyler Junior College
05.2023 - 08.2023
Caregiver
Behavior and Language Treatment Center
03.2015 - 02.2020
Administrative Assistant/Caregiver/Medication Aide
Garden Estates of Tyler
07.2010 - 03.2015
Caregiver/Medication Technician
Azalea Trails Assisted Living and Memory Care
07.2008 - 12.2009
Science in Nursing
University of Texas At Tyler