Cinthia Hernandez
Tyler,TX
Summary
Compassionate Patient Representative proudly offering over 8 years of providing exemplary assistance to patients. An enthusiastic individual knowledgeable in medical terminology and procedures. Composed and driven with an attitude that is always upbeat and enthusiastic. Ambitious, career-focused job seeker, anxious to obtain an entry-level Medical Coder position to help launch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Clinic Patient Representative Senior
Christus Trinity Mother Frances Hospital
Tyler, TX
10.2015 - Current
- Clerical Lead from 2018-2020. During which I did our clinic's End of Day Close, worked the Professional Charge Review WQ 21484 until it was turned over to the coders to complete, the Credit WQ, our clinic's Referral WQ, and the Patient Missing Registration WQ 2743. Kept all WQ's clear and maintained a high accuracy percentage. I assisted the front office with check-in/check-out process, kept them updated with new changes and procedures. Completed a copay and collections Report. Most of these, I assist with when needed.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful outcomes.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Assist with various duties within the clinic. Assists with referrals. Collects payments and prepares cash for deposits.
- In charge of CHS Reg Denials WQ 22382
Customer Service Representative
Barri Financial Group
Tyler, TX
04.2012 - 10.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored junior team members and managed employee relationships.
- Set up and activated customer accounts.
Education
Certificate - Certified Professional Coder-Apprentice
AAPC
07-2023
Certificate - Medical Office Management
Tyler Junior College
Tyler, TX12-2015
High School Diploma -
Robert E Lee High School
Tyler, TX06-2011
Skills
- Insurance Verification
- Billing Procedures
- Insurance Denials
- Epic Systems
- Medical Terminology
- CPT Coding
- HIPAA Compliance
- ICD-10 Coding
- Microsoft Office Tools
- Adaptable
- Customer Service
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Clinic Patient Representative Senior
Christus Trinity Mother Frances Hospital
10.2015 - Current
Customer Service Representative
Barri Financial Group
04.2012 - 10.2015
Certificate - Certified Professional Coder-Apprentice
AAPC
Certificate - Medical Office Management
Tyler Junior College
High School Diploma -
Robert E Lee High School
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