Veronica Hartwell
San Antonio
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
17
17
years of professional experience
Work History
Clinic Patient Representative Senior
Christus Health
San Antonio
04.2024 - 06.2026
- Processed referral authorizations and managed medical record requests to support timely patient care.
- Coordinated communication between patients and healthcare providers to resolve inquiries.
- Processed patient registration forms and verified insurance eligibility to ensure seamless patient onboarding.
- Collected patient payments and ensured accurate demographic data entry in EPIC EMR to maintain up-to-date patient records.
- Supported pediatric office operations, demonstrating strong multitasking capabilities.
EES, Insurance Specialist Lead
Conifer Health Solutions
San Antonio
04.2020 - 04.2024
- Utilized ACE, STAR, Advocatia, PBAR, Cerner, and EPIC systems to streamline insurance processes, contributing to better operational efficiency.
- Provided exceptional customer service through efficient management of inbound and outbound calls, improving client satisfaction.
- Supported Medicaid, Spend Down, SSI, and HIPP Programs by providing accurate information and assistance.
- Delivered exceptional customer service through effective inbound and outbound call management.
- Analyzed daily reports to identify trends and recommend process improvements, enhancing overall operational effectiveness.
Front Desk Receptionist
Southwest Asthma & Allergy Clinic
San Antonio
06.2017 - 07.2018
- Managed patient data using MOMS & Glo EMR systems, enhancing operational workflows.
- Utilized MOMS & Glo EMR systems to manage patient data and streamline operations.
- Coordinated prescription fulfillment and provided essential medication information to patients.
- Collected payments accurately and ensured billing processes were followed.
- Completed end-of-day procedures, ensuring accurate cash reconciliation and financial reporting.
Centralized Scheduler
Gastroenterology Consultants of San Antonio
San Antonio
09.2015 - 10.2016
- Facilitated inbound and outbound calls, ensuring effective communication and accurate message relay to staff.
- Coordinated the distribution of preparatory medications, ensuring patients received timely information.
- Entered demographics for both new and established patients, ensuring accuracy in records.
- Coordinated distribution of preparatory medications, providing patients with timely information for their procedures.
Front Desk Receptionist/ Medical Assistant
Oak Hills Health and Wellness Powered by IMC
San Antonio
09.2012 - 02.2015
- Managed patient information and streamlined front-office operations using Medinformatix computer program.
- Multitasked between front and back office responsibilities, handling appointment scheduling and patient history documentation.
- Collected payments through various methods, ensuring accuracy in financial records.
- Collected payments through various methods while ensuring accurate financial records.
- Finalized end-of-day procedures, including cash drop and reporting for financial reconciliation.
Medical Assistant
Gonzaba Medical Group
San Antonio
09.2009 - 12.2011
- Streamlined patient management workflows by collaborating with Intergy, EHR, and Centricity computer programs.
- Triaged and scheduled patient appointments, optimizing clinic efficiency.
- Facilitated prescription orders, including controlled substances, ensuring compliance with legal standards.
- Entered all radiology orders and referrals to specialists accurately and promptly.
- Collaborated with Intergy, EHR, and Centricity computer programs to streamline patient management workflows.
- Managed prescription orders, including controlled substances, while ensuring compliance with legal standards.
- Tracked patient referrals and improved follow-up procedures by generating daily Order Status Reports.
Education
Medical Assistant Program -
Career Point College
San AntonioSkills
- Insurance verification
- Patient registration
- Referral authorizations
- EPIC charting
- Referral management
- Medical billing
- Multitasking efficiency
- EMR management
Timeline
Clinic Patient Representative Senior
Christus Health
04.2024 - 06.2026
EES, Insurance Specialist Lead
Conifer Health Solutions
04.2020 - 04.2024
Front Desk Receptionist
Southwest Asthma & Allergy Clinic
06.2017 - 07.2018
Centralized Scheduler
Gastroenterology Consultants of San Antonio
09.2015 - 10.2016
Front Desk Receptionist/ Medical Assistant
Oak Hills Health and Wellness Powered by IMC
09.2012 - 02.2015
Medical Assistant
Gonzaba Medical Group
09.2009 - 12.2011
Medical Assistant Program -
Career Point College