Gemma V. Montano
Greenbelt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Clinic Operations Representative
Children’s National
Washington, DC
04.2024 - Current
- Oversaw front desk operations with a focus on patient engagement. Managed patient check-in and check-out procedures to optimize service delivery.
- Oversaw administrative functions in a high-volume clinical environment, optimizing appointment scheduling, copay processing, and insurance verification to enhance operational efficiency.
- Ensured efficient healthcare delivery through meticulous input of patient demographics, medical history, and insurance information into Cerner.
- Directed echo authorization processes to streamline patient treatment workflows.
- Implemented effective strategies for phone call management, resulting in improved customer satisfaction.
- Provided interpretation services to enhance understanding for Spanish-speaking families.
Sterile Tech/Receptionist
Esi Orthodontics
Burtonsville, MD
08.2015 - 11.2017
- Set up the work space for the doctor, providing her with all the appropriate instruments she would need for each appointment.
- Served as first point of contact in booking new appointments and attracting new clients to the business.
- Consistently performed above and beyond the expectations of my role.
- Performed various administrative roles including answering phones, scanning documents, maintaining client records, and checking patients in.
Receptionist
Wright Solutions, Inc.
Greenbelt, MD
04.2012 - 05.2014
- Provide assistance to proposal department with graphics for proposal volumes.
- Review and maintain all employee time sheets.
- Train new and current employees on the company’s communication systems.
- Catalogue and order office supplies.
- Maintain confidentiality of organization, fiscal, and personnel related activities.
Paraprofessional Educator
Frances Fuchs Early Childhood Center
12.2005 - 08.2008
- Utilized my bilingual language skills to translate between student’s and other individuals both inside and outside of the classroom.
- Collected data to monitor student’s progress and keep attendance records in the classroom.
- Sustained children’s focus on adult-directed, developmentally appropriate activities in small groups.
- Prepared materials and lessons prior to students’ arrival.
- Set up and confirmed home visit appointments with families.
- Reviewed plans with teachers and therapists prior to class sessions.
Receptionist
State Farm Insurance, Inc.
10.2003 - 10.2004
- Responsible for data entry and filing of all accounts.
- Arranged client appointments and meetings.
- Organized and managed invoices, payments and time sheets.
Education
High School - undefined
Eleanor Roosevelt High School
01.2004
Skills
65 WPM typing speed
Proficient in Microsoft Office programs
Proficient in Adobe Photoshop
Bilingual fluency in English and Spanish
Awards/Honors
2007 Certificate for Community Interpreting Languages, 2013 Employee of the Quarter (1st and 2nd quarters) – Wright Solutions, Inc.
Languages
Spanish
Native or Bilingual
Timeline
Clinic Operations Representative
Children’s National
04.2024 - Current
Sterile Tech/Receptionist
Esi Orthodontics
08.2015 - 11.2017
Receptionist
Wright Solutions, Inc.
04.2012 - 05.2014
Paraprofessional Educator
Frances Fuchs Early Childhood Center
12.2005 - 08.2008
Receptionist
State Farm Insurance, Inc.
10.2003 - 10.2004
High School - undefined
Eleanor Roosevelt High School