Joshua Cotten
Summary
Quality-focused office assistant committed to approaching administrative tasks with tenacity and attention to detail.
Overview
11
11
years of professional experience
Work History
Central Operations Specialist
ANB Bank
Colorado Springs, CO
12.2023 - Current
- Ensured compliance with regulatory requirements through meticulous record keeping and documentation practices.
- Improved overall operational efficiency with the implementation of innovative process improvements.
- Streamlined operational processes by implementing efficient and strategic workflow solutions.
Universal Banker
OakStar Bank
10.2021 - 05.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, and calculators.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, referrals and marketing while providing strong product knowledge and quality service.
Vault Teller
Great Southern Bank
09.2019 - 10.2021
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Maintained, organized and stocked teller window areas.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Properly processed deposits, withdrawals and payments for average of 70 customers daily
License Office Clerk
Belle Hart Schmidt LLC
10.2017 - Current
- Handle large sums of money
- Responsible for accurate data entry, proper handling of notarized documents,
- Prepare and transfer of titles for automobiles, marine, ATV, and trailers.
- Administer vision and road sign tests for driver's licenses, kept up to date with state guidelines.
- Responded to inquiries from callers seeking information.
Customer Service Representative and Sales Team Member
O'Reilly Automotive
03.2015 - 10.2017
- Providing customers with parts and service to meet their individual needs in a timely and accurate manner.
- Answering multi-line phone system to assist in customer as well as business-to-business inquiries.
- Stocking inventory on a daily basis.
- Conducting money transfers including cash, check and debit/credit transactions.
Assistant Manager
Prairie Hollow Camp
08.2013 - 10.2014
- Assist in operation of convenience store, gas dock, camp grounds, and rental units.
- Money handling daily, cash drawer balancing, etc.
- Opening and closing duties.
- Rent collection, providing customer service to all aspects of business.
- Daily use of office equipment such as computer, fax, and copier.
Education
High School Diploma - undefined
Bruce High School
Bruce, MS2007
Skills
- 65 WPM typing speed
- Professional phone etiquette
- Proficient in Microsoft Office
- Data entry experience
- Knowledge of office equipment
- Excellent communication skills
- 10 key by touch
- Customer service-oriented
References
Jimmy Hufferd
Owner at Prairie Hollow Camp
573-836-1553
Crystal Wade
Manager at OakStar Bank
573-836-5242
Regina McClanahan
Co-worker at OakStar Bank
573-480-0131
Timeline
Central Operations Specialist
ANB Bank
12.2023 - Current
Universal Banker
OakStar Bank
10.2021 - 05.2023
Vault Teller
Great Southern Bank
09.2019 - 10.2021
License Office Clerk
Belle Hart Schmidt LLC
10.2017 - Current
Customer Service Representative and Sales Team Member
O'Reilly Automotive
03.2015 - 10.2017
Assistant Manager
Prairie Hollow Camp
08.2013 - 10.2014
High School Diploma - undefined
Bruce High School