Joshua Cotten
Summary
Quality-focused office assistant committed to approaching administrative tasks with tenacity and attention to detail.
Overview
11
11
years of professional experience
Work History
Central Operations Specialist
ANB Bank
12.2023 - Current
- Ensured compliance with regulatory requirements through meticulous record keeping and documentation practices.
- Improved overall operational efficiency with the implementation of innovative process improvements.
- Streamlined operational processes by implementing efficient and strategic workflow solutions.
Universal Banker
OakStar Bank
10.2021 - 05.2023
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, and calculators.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, referrals and marketing while providing strong product knowledge and quality service.
Vault Teller
Great Southern Bank
09.2019 - 10.2021
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Maintained, organized and stocked teller window areas.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Properly processed deposits, withdrawals and payments for average of 70 customers daily
License Office Clerk
Belle Hart Schmidt LLC
10.2017 - Current
- Handle large sums of money
- Responsible for accurate data entry, proper handling of notarized documents,
- Prepare and transfer of titles for automobiles, marine, ATV, and trailers.
- Administer vision and road sign tests for driver's licenses, kept up to date with state guidelines.
- Responded to inquiries from callers seeking information.
Customer Service Representative and Sales Team Member
O'Reilly Automotive
03.2015 - 10.2017
- Providing customers with parts and service to meet their individual needs in a timely and accurate manner.
- Answering multi-line phone system to assist in customer as well as business-to-business inquiries.
- Stocking inventory on a daily basis.
- Conducting money transfers including cash, check and debit/credit transactions.
Assistant Manager
Prairie Hollow Camp
08.2013 - 10.2014
- Assist in operation of convenience store, gas dock, camp grounds, and rental units.
- Money handling daily, cash drawer balancing, etc.
- Opening and closing duties.
- Rent collection, providing customer service to all aspects of business.
- Daily use of office equipment such as computer, fax, and copier.
Education
High School Diploma - undefined
Bruce High School
Bruce, MS2007
Skills
- 65 WPM typing speed
- Professional phone etiquette
- Proficient in Microsoft Office
- Data entry experience
- Knowledge of office equipment
- Excellent communication skills
- 10 key by touch
- Customer service-oriented
References
Jimmy Hufferd
Owner at Prairie Hollow Camp
573-836-1553
Crystal Wade
Manager at OakStar Bank
573-836-5242
Regina McClanahan
Co-worker at OakStar Bank
573-480-0131
Timeline
Central Operations Specialist
ANB Bank
12.2023 - Current
Universal Banker
OakStar Bank
10.2021 - 05.2023
Vault Teller
Great Southern Bank
09.2019 - 10.2021
License Office Clerk
Belle Hart Schmidt LLC
10.2017 - Current
Customer Service Representative and Sales Team Member
O'Reilly Automotive
03.2015 - 10.2017
Assistant Manager
Prairie Hollow Camp
08.2013 - 10.2014
High School Diploma - undefined
Bruce High School
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