Ryan Edelman
Boca Raton,Florida
Summary
I’m a business management graduate with two years of experience as a customer service representative. I excel in customer relations and working with CRMs, and I’ve consistently achieved a 95% satisfaction rating with the clients I’ve managed. I’m great at handling multiple communication channels and staying up-to-date with product knowledge. Now, I’m looking to apply my skills in customer service to transition into a sales role where I can help drive success for a new team.
Overview
3
3
years of professional experience
23
23
years of post-secondary education
Work History
Customer Care Representative
Greenlane
01.2018 - 12.2019
- Provided support across multiple communication channels
- Assisted customers with inquiries regarding the shipping of orders, use of the company’s products, and claims of warranties
- Achieved a 95% customer satisfaction rating
- Maintained a high level of knowledge of the company’s products, both old and new
Delivery Driver
Delivery Dudes
08.2016 - 12.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
BBA - Business Administration
Florida Atlantic University
Boca Raton, FL 05.2001 - 12.2023
Skills
Customer Relations
CRM Software
Communication
Problem-Solving
Microsoft Office Skills
Soft Skills
65 WPM Typing Speed
Time Management
Conflict Resolution
Team Collaboration
Ability to Use AI
Websites
Timeline
Customer Care Representative
Greenlane
01.2018 - 12.2019
Delivery Driver
Delivery Dudes
08.2016 - 12.2017
BBA - Business Administration
Florida Atlantic University
05.2001 - 12.2023
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