Jessica Baez
Cleveland,OH
Summary
Compassionate and adaptable childcare specialist with 5+ years of experience building strong relationships, resolving conflicts, and communicating effectively with diverse families and teams. Skilled in managing high-pressure situations with patience and professionalism, while delivering consistent, personalized support. Eager to transition into a customer service role where strong people skills, problem solving abilities, and a commitment to positive experiences can make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Early Childhood Specialist
Small Hands Big Dreams Learning Centers
Mentor, OH
03.2024 - Current
- Participated in ongoing professional development opportunities such as workshops or conferences, staying current in the field of early childhood education.
- Mentored new early childhood educators entering the field, sharing best practices and offering guidance for effective classroom management techniques.
- Utilized data-driven instruction methods to track over 20+ students progress over time accurately, adjusting teaching strategies as needed to maximize results.
- Facilitated positive peer interactions by teaching students the importance of empathy, kindness, and sharing during daily group activities.
Support Specialist / Childcare Floater
Menorah Park Center For Senior Living
Beachwood, OH
05.2023 - 03.2024
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
- Provided attentive care and support to approximately 20+ children and staff, demonstrating patience, empathy, and strong interpersonal skills.
- Adapted quickly to changing classroom needs by supporting multiple are groups, and staff, demonstrating flexibility and strong time management.
Account, Billing, and Technical Support Rep
Kelly Connect
Remote
10.2022 - 05.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented over approximately 30 customer interactions in detail within the case management system per day, ensuring comprehensive records were maintained for future reference.
Instructor Coordinator
Trinity Episcopal School
Austin, TX
01.2021 - 10.2022
- Facilitated G-Suite/IT trainings for 20+ instructors and staffs.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Education
Associate of Arts - Early Childhood Education
Austin Community College
Austin, TXBachelor of Arts - Early Childhood Education
Western Governors University
Salt Lake City, UTHigh School Diploma -
Lockhart High School
Lockhart, TX05-2018
Skills
- Communication
- Patience & Problem Solving
- Team Collaboration
- Adaptability
- Customer-Facing Experience
- Organization & Attention to Detail
- Conflict Resolution
- Customer Data Confidentiality
- Data Entry
Timeline
Early Childhood Specialist
Small Hands Big Dreams Learning Centers
03.2024 - Current
Support Specialist / Childcare Floater
Menorah Park Center For Senior Living
05.2023 - 03.2024
Account, Billing, and Technical Support Rep
Kelly Connect
10.2022 - 05.2023
Instructor Coordinator
Trinity Episcopal School
01.2021 - 10.2022
Associate of Arts - Early Childhood Education
Austin Community College
Bachelor of Arts - Early Childhood Education
Western Governors University
High School Diploma -
Lockhart High School