Jessica Baez
Cleveland,OH
Summary
Compassionate and adaptable childcare specialist with 5+ years of experience building strong relationships, resolving conflicts, and communicating effectively with diverse families and teams. Skilled in managing high-pressure situations with patience and professionalism, while delivering consistent, personalized support. Eager to transition into a customer service role where strong people skills, problem solving abilities, and a commitment to positive experiences can make a meaningful impact.
Overview
4
4
years of professional experience
Work History
Early Childhood Specialist
Small Hands Big Dreams Learning Centers
03.2024 - Current
- Participated in ongoing professional development opportunities such as workshops or conferences, staying current in the field of early childhood education.
- Mentored new early childhood educators entering the field, sharing best practices and offering guidance for effective classroom management techniques.
- Utilized data-driven instruction methods to track over 20+ students progress over time accurately, adjusting teaching strategies as needed to maximize results.
- Facilitated positive peer interactions by teaching students the importance of empathy, kindness, and sharing during daily group activities.
Support Specialist / Childcare Floater
Menorah Park Center For Senior Living
05.2023 - 03.2024
- Assisted lead teacher in developing and implementing comprehensive lesson plans, resulting in improved overall classroom performance.
- Provided attentive care and support to approximately 20+ children and staff, demonstrating patience, empathy, and strong interpersonal skills.
- Adapted quickly to changing classroom needs by supporting multiple are groups, and staff, demonstrating flexibility and strong time management.
Account, Billing, and Technical Support Rep
Kelly Connect
10.2022 - 05.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented over approximately 30 customer interactions in detail within the case management system per day, ensuring comprehensive records were maintained for future reference.
Instructor Coordinator
Trinity Episcopal School
01.2021 - 10.2022
- Facilitated G-Suite/IT trainings for 20+ instructors and staffs.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Education
Associate of Arts - Early Childhood Education
Austin Community College
Austin, TXBachelor of Arts - Early Childhood Education
Western Governors University
Salt Lake City, UTHigh School Diploma -
Lockhart High School
Lockhart, TX05-2018
Skills
- Communication
- Patience & Problem Solving
- Team Collaboration
- Adaptability
- Customer-Facing Experience
- Organization & Attention to Detail
- Conflict Resolution
- Customer Data Confidentiality
- Data Entry
Timeline
Early Childhood Specialist
Small Hands Big Dreams Learning Centers
03.2024 - Current
Support Specialist / Childcare Floater
Menorah Park Center For Senior Living
05.2023 - 03.2024
Account, Billing, and Technical Support Rep
Kelly Connect
10.2022 - 05.2023
Instructor Coordinator
Trinity Episcopal School
01.2021 - 10.2022
Associate of Arts - Early Childhood Education
Austin Community College
Bachelor of Arts - Early Childhood Education
Western Governors University
High School Diploma -
Lockhart High School
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