Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Bailey

Jessica Bailey

Pottstown,PA

Summary

Experienced Senior Project Manager and lifelong gamer with a track record of success in the delivery of complex telecommunications infrastructure and network projects on-time and within budget, while providing top-notch feedback, communication and service. My ability to learn lightning-quick and an infinite passion for the video game community who can quickly make a contribution to the Unknown Worlds team.

Adept at exceeding client expectations and thriving in fast-paced environments. Skilled in Public Speaking, Training/Teaching, Leadership, and Customer Service.

Proven success in managing cross-functional and international teams, optimizing project workflows, and implementing new tools for the best possible outcomes, all while working independently and remotely full time.

Experienced in Agile Project Management, Change Management, Six Sigma, and advanced computer operations for data-driven decision-making.

Overview

12
12
years of professional experience

Work History

Senior National Multi-Product Project Manager

Comcast Business
Remote | PA
09.2016 - 06.2024
  • As a Senior National Multi-Product Project Manager at Comcast Business, I was responsible for overseeing and managing complex, multi-product projects to ensure successful delivery and total client satisfaction. My role involved leading cross-functional teams to define project goals, deliverables, and timelines. Collaborating with internal and external stakeholders was crucial to ensure clear communication and alignment. Furthermore, I drove change management processes to support organizational goals and objectives.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Oversaw large-scale fiber installation products and quarterbacked the deployment of voice and data products for customers with as many as 100 locations across the country.
  • Established project plans to ensure optimal utilization of resources, including delegation of individual responsibilities. Hosted regularly scheduled calls with all involved parties (internal, customer contacts, vendors, etc.) to review the project deliverables and ensure that they are executed according to the project plan.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Manager of Customer Operations

Broadview Networks
Partially Remote & King Of Prussia, PA
05.2012 - 09.2016
  • As the Manager of Customer Operations at Broadview Networks, I started out leading a team of 15 domestic Lead Project Managers. Under my leadership, the team increased customer satisfaction results by almost 50% over the course of 6 months.
  • I then took on the task of recruiting, training, and launching a brand new team of outsourced project managers in Manila, PH. While spending time in Manila for training and the team's launch, I collaborated with the local leadership team to develop plans for ongoing training, performance measurement and feedback.
  • Once established, I was given the opportunity to manage this team remotely and independently, tracking various KPI and maintaining the relationship between Broadview Service Delivery and our BPO vendor.
  • My team built up a project management portfolio encompassing over 1000 individual large- and small-scale projects.
  • Responsible for daily management of the entire portfolio, as well as weekly, monthly, and quarterly reporting/presentations for upper management and executive leadership. Constant review of pending orders within the team’s portfolio required, in order to ensure timely and accurate project completion.
  • A dedicated and enthusiastic manager, I believe in a hands-on approach to leadership. I understand that every team member learns and works differently, requiring a different motivation strategy tailored to the individual. An experienced manager and mentor, I am always able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.

Education

Bachelor of Science - Business Administration and Management

Pennsylvania State University
University Park, PA
12-2007

Bachelor of Arts - German

Pennsylvania State University
University Park, PA
12-2007

Skills

  • Attention to Detail and Flawless Organizational Skills
  • Reliability and punctuality
  • Project/Product Management and Beta Testing
  • Leadership
  • Process Improvement
  • Business Strategy
  • Change Management
  • Team Collaboration
  • Stakeholder Communications

Languages

German
Limited Working

Timeline

Senior National Multi-Product Project Manager

Comcast Business
09.2016 - 06.2024

Manager of Customer Operations

Broadview Networks
05.2012 - 09.2016

Bachelor of Science - Business Administration and Management

Pennsylvania State University

Bachelor of Arts - German

Pennsylvania State University