Olga Isayeu

• Salesforce Implementation Leadership: Spearhead Salesforce implementation to improve HR, Fundraising, and Program department data handling and utilization. Lead Salesforce integration project with third-party Apps.
• Internal Portal Development: Lead the development and launch of a comprehensive internal portal for all employees, featuring task and time management tools integrated with Google Workspace.
• Email Marketing Strategy Enhancement: Direct the selection and launch of an email marketing platform, optimizing marketing strategies.

Key Achievements:

• Data Quality Improvement: Enhanced Salesforce data quality, increasing report accuracy by 20% through strategic data management practices.
• Cost Reduction and User Satisfaction: Achieved 100% reduction in costs and significantly enhanced user satisfaction by transitioning from a third-party application to a custom-developed solution tailored to organizational needs.

• Web Application Development: Spearheaded the development of a web application for order, sales, and service management for a furniture company, significantly enhancing operational efficiency and customer interaction.
• E-commerce Website Enhancement: Enhanced an e-commerce website for handmade and art items, personalizing the customer experience and boosting user engagement.
• Warehouse Management System Optimization: Improved a warehouse management application with marketplace integrations, streamlining inventory processes and improving data accuracy.

Key Achievements:

• Successfully led a pivotal project that met and exceeded objectives, resulting in new project opportunities for the company.

• Ascended from Business Analyst to VP within an IT consulting firm, demonstrating a solid leadership trajectory and expertise in strategic IT solutions.
• Involved and led 25+ projects as a Product and Project Manager in Accounting, Budgeting, Sales and Marketing, Strategy and Operational Planning, HR, Manufacturing, Logistics, Healthcare, etc
• Led solution architecture brainstorming sessions, evaluating various approaches and guiding stakeholders through informed decision-making processes.
• Directed multiple Agile Release Trains (ART), aligning project segments and coordinating cross-functional team efforts to enhance delivery timelines and project coherence.
• Spearheaded quarterly PI planning processes, successfully aligning team objectives and schedules to optimize resource allocation and project execution across the enterprise.
• Spearheaded the development of detailed proposals, coordinating cross-functional team efforts to meet submission deadlines and compliance requirements. Successfully prepared over 100 proposals, achieving an 80% success rate.

Key achievements:

• ERP System Implementation: Directed a comprehensive ERP system implementation across 14 companies, unifying business processes and incorporating modules for Accounting, Planning, Budgeting, Sales, Marketing, Manufacturing, and Pricing. This initiative revolutionized operational processes for over 10,000 users, enhancing productivity and enabling company managers to access high-quality, clear reports.
• CRM Development and Launch: Spearheaded the design and launch of a SaaS CRM platform specifically tailored for B2B transactions, which led to a 30% increase in online orders by significantly improving customer engagement and streamlining sales processes.
• Service Management System Development: Orchestrated the development and implementation of SaaS Service Management system for B2B clients, rolling it out across 40 companies and impacting over 30,000 users. This system notably improved service delivery capabilities and customer satisfaction.
• Innovation in Data Management and Automation: Led pioneering innovations in Data Management and Process Automation by implementing RPA solutions that automated over 20% of routine client operations, significantly enhancing operational efficiency and reducing reliance on manual processes.
• Strategic Revenue Growth: Began as a Project Manager with an initial project budget of $70,000 and successfully expanded the project portfolio by adding new projects and clients, which collectively contributed to driving the company’s revenue from these engagements to exceed $7 million—a testament to significant financial growth under my leadership.